No TSB, I don't have an important message

where_are_we

hoc said:

I've got a new item in my inbox, have I? It's an important message needing my attention is it? No TSB, I don't. Half the time there isn't even a message, I log in and my inbox is empty. When there is a message it is just routine a monthly statement on an account.


Why can't you state in your email message the subject e.g. 'Account Statement' like every other bank? Is that too difficult for your IT?

I couldn`t agree more. I ignore them. However one day it might actually be an "important message"! I don`t use the App but I do use text alerts to get a mini statement once a week. I find it`s only TSB who don`t elucidate the "important message" - Halifax  LLoyds and BOS give further information about their "important messages".

Wellard_Mann

I get these emails periodically. I feel I can safely ignore them for the simple reason I closed my account with TSB after their major IT problems a couple of years ago.

LittleVoice

Wellard_Mann said:

I get these emails periodically. I feel I can safely ignore them for the simple reason I closed my account with TSB after their major IT problems a couple of years ago.

Sounds as though they may not have closed all your accounts.

Wellard_Mann

LittleVoice said:

Wellard_Mann said:

I get these emails periodically. I feel I can safely ignore them for the simple reason I closed my account with TSB after their major IT problems a couple of years ago.

Sounds as though they may not have closed all your accounts.

They have. I had a current account which I closed with CASS. Not entirely smoothly as TSB's problems also affected the switching service but the correct amount plus a few pence of interest (I'd chosen the transfer date just after the date the interest was paid)  arrived in the other account.