Virgin Media

Funkydaz

Cornucopia wrote: »

If you want to leave, you'll need to identify a sound basis on which to encourage them to let you.

It sounds as though the email was an error - that your price isn't going up, and you can't therefore leave for that reason.

If you have been misled about BB speeds, then that could be a reason. In what way do you think you were misled?

I was told when I renegotiated that I couldnt get the speeds I was getting elsewhere. BT say I can get upto 7.5meg BB to my address. This is what I currently get with Virgin. My fault for only realising just now. Virgin are sneaky though as when thry advertise their speeds they use the measure MBPS, whereas other providers use the measure MB/S. 7.5 MB/S = 60MBPS This is what I get on average despite paying for 200mbps package. Ive phoned them again and logged formal complaint about misleading information regarding speeds and totally unreliable service. Its gone to deadlock team after speaking to a rather snooty jumped up manager

Funkydaz

JJ_Egan wrote: »

OP needs to say what package they are on and how they are measuring speed.Also if its unreliable what equipment is connected and how .

I have Vivid 200 package. So that's speeds up to 200mbps or 25mb/s

Im getting average 6.5mb/s 💩💩💩💩💩

worried_jim

Funkydaz wrote: »

I have Vivid 200 package. So that's speeds up to 200mbps or 25mb/s

Im getting average 6.5mb/s 💩💩💩💩💩

Shame! I pay for 100mbps called to cancel and got 200mbps for the same price and get about 206-218mbps from a hard wired connection and about 120mbps over WiFi in the same room as the router.

AndyPK

I notice EE sell crazy speeds now.

worried_jim

AndyPK wrote: »

I notice EE sell crazy speeds now.

We shall just have to guess and marvel at these speeds you are keeping to yourself.

littleboo

Funkydaz wrote: »

I was told when I renegotiated that I couldnt get the speeds I was getting elsewhere. BT say I can get upto 7.5meg BB to my address. This is what I currently get with Virgin. My fault for only realising just now. Virgin are sneaky though as when thry advertise their speeds they use the measure MBPS, whereas other providers use the measure MB/S. 7.5 MB/S = 60MBPS This is what I get on average despite paying for 200mbps package. Ive phoned them again and logged formal complaint about misleading information regarding speeds and totally unreliable service. Its gone to deadlock team after speaking to a rather snooty jumped up manager

The measure is Mbps - megabits per second, sometime shown as Mb in advertising. Virgin use it. ie on Virgins Vivid 50 package, they say "Average download speeds of 54Mbps"
Other providers use the same measure.

7.5 MB/S does not equal 60MBPS, but 7.5MBps does equal 60 Mbps

If you're getting 60Mbps on a 200Mbps package, then yes there is a problem.It could be street level congestion which is not uncommon with VM

custardy

Funkydaz wrote: »

Its the fact that I was told I couldnt get speeds anywhere else that you can get on Virgin. Thats a lie because you can. I know you cant match their higher speeds, but I was tild the speed I was on couldnt be matched, IT CAN. Not only that the service has become so unreliable its unreal. Paying for a service Im not receiving. Looks like Im stuck though unfortunately. Next price hike that affects my bill which allows me to leave or when contract is up im outta there!!!!

You cant get a 200meg service. So that is true.
You may have an issue.
Have you spoke to VM? Unless I have missed it,you are yet to confirm if you are testing on a wired connection?

This is how Vivid 200 should be


poems by William Vaughn Moody

ChuckMountain

Funkydaz wrote: »

I was told when I renegotiated that I couldnt get the speeds I was getting elsewhere. BT say I can get upto 7.5meg BB to my address. This is what I currently get with Virgin. My fault for only realising just now. Virgin are sneaky though as when thry advertise their speeds they use the measure MBPS, whereas other providers use the measure MB/S. 7.5 MB/S = 60MBPS This is what I get on average despite paying for 200mbps package. Ive phoned them again and logged formal complaint about misleading information regarding speeds and totally unreliable service. Its gone to deadlock team after speaking to a rather snooty jumped up manager

Funkydaz wrote: »

I have Vivid 200 package. So that's speeds up to 200mbps or 25mb/s

Im getting average 6.5mb/s 💩💩💩💩💩

As others have put all ISPs advertise their speed in bits, generally Megabits per second. Otherwise the Advertising Standards Agency (ASA) would pull them up on it.

Capital B means Bytes of which one byte is equal to eight bits and uses a small B as annotation.

So on a wired connection with no issues then you would expect to see 200Megabits per second (Mbps) or 25 Megabytes per second (MBps)

Yes it is can be confusing and even those working in IT sometimes write it wrongly.

If BT are saying online or over the phone they can do 7.5Mbps (bits a second) they shouldn't quote anything else, then that suggests that is old style ADSL. Not even BT Infinity. If however they have got confused and you can get up to 60Mbps then a Vivid 200 service working properly over a wired connection will beat it.

custardy wrote: »

You cant get a 200meg service. So that is true.
You may have an issue.
Have you spoke to VM? Unless I have missed it,you are yet to confirm if you are testing on a wired connection?

This is how Vivid 200 should be


poems by William Vaughn Moody

Vivid 200 is a 200Megabits service so not sure what you mean you can't get one. It does, as all Virgin BB services in reality run a bit faster than that and that is usually around 10% or so. The Vivid 350 service runs just north of 380Megabits. Part of the reason is to keep it above the advertised figure.

As you say the OP still needs to answer how is he connecting to the router. WiFi will realistically struggle to use up all of a 200Mbps connection for most devices.

It's the equivalent of getting a car that will do 155mph and complaining that that I am only allowed to do 70mph in this country, therefore I want my money back.

custardy

ChuckMountain wrote: »

Vivid 200 is a 200Megabits service so not sure what you mean you can't get one. It does, as all Virgin BB services in reality run a bit faster than that and that is usually around 10% or so. The Vivid 350 service runs just north of 380Megabits. Part of the reason is to keep it above the advertised figure.

As you say the OP still needs to answer how is he connecting to the router. WiFi will realistically struggle to use up all of a 200Mbps connection for most devices.

It's the equivalent of getting a car that will do 155mph and complaining that that I am only allowed to do 70mph in this country, therefore I want my money back.

The OP said VM lied when they said they (the OP) cant get the same service with other companies.
I was saying at proper speeds,it is true.
I know all to well how Vivid 200 runs,those are my speedtests.

ChuckMountain

Sorry I misinterpreted your

"You cant get a 200meg service."

As in no one can get a 200 meg service VM don't offer that. In the context of the OP we still don't know that is the case as they could just be testing on a slow WiFi client.