HELP! Unwanted full web pages appearing st random on my Moto 6 play...how to stop????

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DEBTMONKEY1A
DEBTMONKEY1A Posts: 1,496 Forumite
edited 24 August 2018 at 11:28AM in Mobiles
Hi! Really happy with my new Moto 6 play. However....just recently at random unknown full web pages (example being newsteroroids, Google.co, you have a virus, you've won money etc) appear!!!!! Really annoying. Have Norton, Clean master, Avira, Brave Browser. All run & nothing detected. Read somewhere that ' force' closing chrome would stop this issue....it does....for about 20 minutes!

Would anyone be able to help me in simple language??? Thanks driving me nuts!:beer:

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  • elsien
    elsien Posts: 32,883 Forumite
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    There's an app called NoRoot which may help.

    However (and hopefully this won't apply to you) all our work Doogees have had to be replaced because they were infected with malware in the factory which kicked in with any internet access. It started off with downloading pop ups and web pages then progressed to games which it tried to charge for. Got worse over time until the phone was pretty much unusable
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    You mean pop-ups I presume? Are they related to a particular web page? If so you'd have to contact the site admin as it'll be one of the ad partners.

    Have you cleared history (cookies and cache) and restarted the browser?
  • DEBTMONKEY1A
    DEBTMONKEY1A Posts: 1,496 Forumite
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    Colin....Still getting to grips with the complexities of new smart phones at a slightly mature age! So not sure how to clear history/cache. Will try the aforementioned app too. Thanks!
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    clear history/cache.
    In Browser settings .
    Personally i would be looking at a factory reset to out of the box state .
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    DEBTMONKEY1A wrote: »
    Colin....Still getting to grips with the complexities of new smart phones at a slightly mature age! So not sure how to clear history/cache. Will try the aforementioned app too. Thanks!

    https://support.google.com/chrome/answer/95589?co=GENIE.Platform%3DAndroid&hl=en
  • ballyblack
    ballyblack Posts: 5,070 Forumite
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    Have Norton, Clean master, Avira, Brave Browser.

    I have none of these and phone runs perfect.

    Do you really need all that crud?
  • PHK
    PHK Posts: 1,351 Forumite
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    ballyblack wrote: »
    I have none of these and phone runs perfect.

    Do you really need all that crud?

    I agree, in fact CleanMaster will deluge you with adverts!
  • wongataa
    wongataa Posts: 2,634 Forumite
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    DEBTMONKEY1A wrote: »
    Have Norton, Clean master, Avira, Brave Browser.
    First of all get rid of all these. They won't help. The phone will run better without them.
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