Can I get my money back?

robatwork

solmend wrote: »

It’s wrong for you to make unpleasant assumptions about me.

The most unpleasant assumption I have made about you is that you're young.

It's OK to be young - but you don't know everything yet.

You can either treat this thread as something you learn from, or something that makes you angry as it isn't what you wanted to hear from lots of disparate strangers, and you ignore the advice, and storm off in an ungrateful huff.

Most similar posts end in the latter - which way will you go?

unholyangel

Assuming they are a UK company....

If you exercise the right to repair or replacement, then within the first 6 months the lack of conformity is assumed to be inherent. If you exercise your short term right to reject for a refund (which you can do within the first 30 days after purchase) then the assumption the lack of conformity is inherent doesn't apply.

So at this point, you do have the right to reject for a refund but the retailer may require you to prove the fault is inherent.

I will add though that if you request their repair/replacement and if the retailer provides goods in accordance with your request that still fail to conform, then you have the final right to reject - they only get 1 attempt to repair/replace. Also, in the first 6 months it needs to be a full refund - retailers aren't allowed to make deductions for use you had until after that.

solmend

Thank you - an answer based on your onjectivity, my rights and consumer law.. Just a shame that the Victor Meldrews on here have taken this opportunity to have a go.

LadyDee

Consumer "rights" gone mad!
The company will only have your word for it that you could only use it for part of your holiday, they only have your word for it that it was faulty on arrival.
Not only are they offering you a brand new board you want compensation as well! Be honest, you had your holiday, had some fun and can now see the opportunity to get some money back.
Shakes head and wishes some wouldn't encourage others to manipulate the rights that we do have, which are, in contrast to many other countries extremely generous.

robatwork

solmend wrote: »

Thank you - an answer based on your onjectivity, my rights and consumer law.. Just a shame that the Victor Meldrews on here have taken this opportunity to have a go.

You will come back and let us know how exercising your rights and consumer law gets on, won't you?

Vic1

solmend

The company accepted that my holiday was affected by their product not being of a suitable standard. They have offered me an upgrade in the standard of the replacement board plus a £50 voucher. A very reasonable offer which I've accepted.

And thank you to you Victor Meldrews on here. I appreciate you taking your precious time to tut at me. Now don't you have a letter to write to the Daily Mail or something.....

Aylesbury_Duck

Not the refund you wanted then? They have been very reasonable and you didn't get the free hire you were after. It seems to me that the Victor Meldrews' advice was correct. I don't believe it!

You're welcome.

Les79

solmend wrote: »

The company accepted that my holiday was affected by their product not being of a suitable standard. They have offered me an upgrade in the standard of the replacement board plus a £50 voucher. A very reasonable offer which I've accepted.

And thank you to you Victor Meldrews on here. I appreciate you taking your precious time to tut at me. Now don't you have a letter to write to the Daily Mail or something.....

But you wanted the full refund due to losing faith in the company...

"Do I have the right to ask for a refund or must I just accept their swap for a new board?"

So you've effectively done what the "Victor Meldrews" on here suggested (get it replaced), but yet still had a go at them!

unholyangel

LadyDee wrote: »

Consumer "rights" gone mad!
The company will only have your word for it that you could only use it for part of your holiday, they only have your word for it that it was faulty on arrival.
Not only are they offering you a brand new board you want compensation as well! Be honest, you had your holiday, had some fun and can now see the opportunity to get some money back.
Shakes head and wishes some wouldn't encourage others to manipulate the rights that we do have, which are, in contrast to many other countries extremely generous.

No need to manipulate their rights - as I said, they have the short term right to reject (which could require them to prove the fault is inherent) or if they accept a repair/replacement then the retailer only has 1 attempt before they have the final right to reject.

The company have accepted the item is faulty so they obviously don't share the concerns of the armchair detectives that there is no fault/OP caused the fault simply so he could return it after his holiday.

I'd much rather give people advice on their rights objectively rather than sitting up on a high horse gazing into my crystal ball and making assertions based on nothing more than suspicion. After all, if they're lying...the only person its going to affect is them, not me.

Labsuper

unholyangel wrote: »

No need to manipulate their rights - as I said, they have the short term right to reject (which could require them to prove the fault is inherent) or if they accept a repair/replacement then the retailer only has 1 attempt before they have the final right to reject.

The company have accepted the item is faulty so they obviously don't share the concerns of the armchair detectives that there is no fault/OP caused the fault simply so he could return it after his holiday.

I'd much rather give people advice on their rights objectively rather than sitting up on a high horse gazing into my crystal ball and making assertions based on nothing more than suspicion. After all, if they're lying...the only person its going to affect is them, not me.

There's no need either to give a lecture.