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Combi Boiler Problems!
tigger2000
Posts: 34 Forumite
Hi All,
Am new to this site but thought it may be worth trying to seek some advice! We have lived in our house about a year and a half now and back in April we had our Gemini solar combi boiler serviced and were told we needed a new diverter valve costing £169 plus labour. At the time we could not afford this and as long as we turned of all radiators manually we could get hot water so we left it.
Since turning the radiators back on this winter we now can no longer get hot water. We asked a different plumber to come out(hoping fr a cheaper quote!)and he came out and diagosed same problem and said he would phone with a quote. He did not charge as and said he could not get the part. We started phoning around and found the part not easy to get hold and the general opinion was to look for a new boiler. We then got a phonecall on Monday morning from a heating company that claimed they had the part in stock and could fix it for £149plus labour the next day,I explained the make of the boiler and the problem. Fed up with cold showers we agreed to this price. The next day an employee of the company arrived 3 hours late, took the boiler apart then said he could not fix it and probably would not be able to get hold of the part, then charged us £64 for his labour and diagnosis!:mad:
When i phoned the company to ask for an explanation they told me I had not told them the name of the boiler and they could get the part but could not guarantee how long it would take so would not give quote. Un happy with this and with even less money to spare we have not asked them to do the job.
So sorry its long but advice please! Can I anything about the money lost already? Do I try and get the boiler fixed? Do I get a new boiler?
I notice british gas will repair boilers for £154 including parts and not charge you if they cant..sounds a good offer? Hope someone has some good advice! Thank you in advance
Am new to this site but thought it may be worth trying to seek some advice! We have lived in our house about a year and a half now and back in April we had our Gemini solar combi boiler serviced and were told we needed a new diverter valve costing £169 plus labour. At the time we could not afford this and as long as we turned of all radiators manually we could get hot water so we left it.
Since turning the radiators back on this winter we now can no longer get hot water. We asked a different plumber to come out(hoping fr a cheaper quote!)and he came out and diagosed same problem and said he would phone with a quote. He did not charge as and said he could not get the part. We started phoning around and found the part not easy to get hold and the general opinion was to look for a new boiler. We then got a phonecall on Monday morning from a heating company that claimed they had the part in stock and could fix it for £149plus labour the next day,I explained the make of the boiler and the problem. Fed up with cold showers we agreed to this price. The next day an employee of the company arrived 3 hours late, took the boiler apart then said he could not fix it and probably would not be able to get hold of the part, then charged us £64 for his labour and diagnosis!:mad:
When i phoned the company to ask for an explanation they told me I had not told them the name of the boiler and they could get the part but could not guarantee how long it would take so would not give quote. Un happy with this and with even less money to spare we have not asked them to do the job.
So sorry its long but advice please! Can I anything about the money lost already? Do I try and get the boiler fixed? Do I get a new boiler?
I notice british gas will repair boilers for £154 including parts and not charge you if they cant..sounds a good offer? Hope someone has some good advice! Thank you in advance
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