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Faulty EGR Valve Just Over 1 Year Old
neildt
Posts: 59 Forumite
I am looking for some guidance with regards my Consumer Rights. I have a Audi A3 (1984 cc), year of manufacture was January 2006, and has currently done around 115,000 miles.
Last year in April 2017, my exhaust emissions light came on. I took my car to the local garage that I've previously used, and they advise me that the EGR valve needed to be replaced. I agreed to the replacement, and the cost was in the region of £550 for the part and labour.
Just over 1 year on, around end of June to be precise, the car seemed to be experiencing idling issues as if the car was going to stall, even after the car had been driven. The car was due for a service, so I booked it in for a full service (at another garage, close to where I was working).
The garage carrying out the service advise me that I needed a new EGR valve. When all of a sudden I remembered, that I already had that replaced the previous year. The garage carrying out the service recommended I take my car back to the garage that fitted the EGR valve, so that they could investigate.
I emailed the garage that originally fitted the EGR valve, that I had my car serviced by another garage, and the garage carrying out the service gave me an advisory note that the EGR valve needed to be replaced because the "EGR was leaking air into the inlet manifold, causing a weak mixture misfire."
The garaged replied with "As the work on your vehicle had been carried out in April 2017, the warranty on the service we provided as well as the part is no longer valid. We only offer a one year warranty."
However, the garage agreed that the vehicle needs to be brought in for inspection. This way they can look at the fault and investigate what is wrong and why this has happened. They also said that they can send the part off for inspection to see if we were supplied with a faulty part.
The inspection will be free of charge however depending on what they find out, and they cannot promise that the repairs will be covered.
After having the car for a day or so, the garage advised that the EGR part had failed. They said "A new EGR Valve is needed as the part has failed. As a gesture of good will, we will offer that we replace the part for you and not charge you any labour to do so. However, due to the EGR Valve being out of warranty, we will require payment for the part itself. We will be sending the EGR valve back to our supplier for inspection and so if we are given a credit, we will of course refund you fully, however as previously advised the part only comes with a 1 years manufacturer!!!8217;s warranty which expired in March this year so the possibility of a credit is extremely unlikely."
The EGR valve that was fitted to my Audi A3 was clearly not 'fit for purpose'. The cost of the part was very expensive (part cost was £460), and you expect that it would last longer than just over 1 year. During the year I've probably done about 10,000 miles.
What are my Consumer rights regarding this, and where do I go from here.
Last year in April 2017, my exhaust emissions light came on. I took my car to the local garage that I've previously used, and they advise me that the EGR valve needed to be replaced. I agreed to the replacement, and the cost was in the region of £550 for the part and labour.
Just over 1 year on, around end of June to be precise, the car seemed to be experiencing idling issues as if the car was going to stall, even after the car had been driven. The car was due for a service, so I booked it in for a full service (at another garage, close to where I was working).
The garage carrying out the service advise me that I needed a new EGR valve. When all of a sudden I remembered, that I already had that replaced the previous year. The garage carrying out the service recommended I take my car back to the garage that fitted the EGR valve, so that they could investigate.
I emailed the garage that originally fitted the EGR valve, that I had my car serviced by another garage, and the garage carrying out the service gave me an advisory note that the EGR valve needed to be replaced because the "EGR was leaking air into the inlet manifold, causing a weak mixture misfire."
The garaged replied with "As the work on your vehicle had been carried out in April 2017, the warranty on the service we provided as well as the part is no longer valid. We only offer a one year warranty."
However, the garage agreed that the vehicle needs to be brought in for inspection. This way they can look at the fault and investigate what is wrong and why this has happened. They also said that they can send the part off for inspection to see if we were supplied with a faulty part.
The inspection will be free of charge however depending on what they find out, and they cannot promise that the repairs will be covered.
After having the car for a day or so, the garage advised that the EGR part had failed. They said "A new EGR Valve is needed as the part has failed. As a gesture of good will, we will offer that we replace the part for you and not charge you any labour to do so. However, due to the EGR Valve being out of warranty, we will require payment for the part itself. We will be sending the EGR valve back to our supplier for inspection and so if we are given a credit, we will of course refund you fully, however as previously advised the part only comes with a 1 years manufacturer!!!8217;s warranty which expired in March this year so the possibility of a credit is extremely unlikely."
The EGR valve that was fitted to my Audi A3 was clearly not 'fit for purpose'. The cost of the part was very expensive (part cost was £460), and you expect that it would last longer than just over 1 year. During the year I've probably done about 10,000 miles.
What are my Consumer rights regarding this, and where do I go from here.
0
Comments
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seems to me that the garage has been fair.
they have offered to do the work for free, have offered to refund you IF the manufacturer gives them a credit.0 -
<The EGR valve that was fitted to my Audi A3 was clearly not 'fit for purpose'.
What are my Consumer rights regarding this, and where do I go from here.
As its over 6 months you are going to need an independent engineers report backing up your claim against the vendor .0 -
I'm confused, the EGA valve seems to have transformed itself into an EGR valve mid-way through the OP. Or are they two different things?0
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Yes sorry, it is EGR valve, have updated OP.0
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seems to me that the garage has been fair.
they have offered to do the work for free, have offered to refund you IF the manufacturer gives them a credit.
I've just been quoted £234 for the part replacement, when last April 2017 it cost me £460. Is this price fluctuation normal....0 -
EGR valve should not be failing so quickly especially on a petrol engine where the conditions are not as harsh as a diesel engine. There's either a problem with your car e.g. excessive blow-by getting recirculated / faulty PCV valve / running issues, or the part supplied was of poor quality / faulty.
I would be looking at your car for running issues. The chances of you getting anything from the manufacturer is minimal so it might be better to have the old part cleaned which should sort out the issue.0
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