One cat scratch breaking my TV

Tardigrade1

Hi all,


TV less than 1 year old. Cat jumped up and scratched the very bottom of the essentially glass frame/bezel, and that was enough to make a tiny chip. That chip caused a 1cm vertical line in the oled panel to cease functioning, and now, the TV won't turn on at all. My warantee excludes accidental damage, but for me, I'm hoping there is some not-fit-for-purpose or generally terrible quality angle I can take with consumer law? It should not be so incredibly fragile.


Thanks!

marliepanda

Tardigrade1 wrote: »

Hi all,


TV less than 1 year old. Cat jumped up and scratched the very bottom of the essentially glass frame/bezel, and that was enough to make a tiny chip. That chip caused a 1cm vertical line in the oled panel to cease functioning, and now, the TV won't turn on at all. My warantee excludes accidental damage, but for me, I'm hoping there is some not-fit-for-purpose or generally terrible quality angle I can take with consumer law? It should not be so incredibly fragile.


Thanks!

Of course there is. If you google 'cat damage exceptions on warranties' you will find all you need to know!

BoGoF

Thats what accidental damage contents insurance is for.

spadoosh

Tardigrade1 wrote: »

Hi all,


TV less than 1 year old. Cat jumped up and scratched the very bottom of the essentially glass frame/bezel, and that was enough to make a tiny chip. That chip caused a 1cm vertical line in the oled panel to cease functioning, and now, the TV won't turn on at all. My warantee excludes accidental damage, but for me, I'm hoping there is some not-fit-for-purpose or generally terrible quality angle I can take with consumer law? It should not be so incredibly fragile.


Thanks!

Nah, the purpose of tv's is not, to be scratched by cats.

A tv is an inanimate object that is more or less expected to stay in one place and more or less (except wiping with a cloth) meant to only be touched where theres buttons.

You could easily have mitigated this by not allowing your cat to jump up and scratch the tv.

Id suggest looking towards any insurance policy you might have. Because youll get nowhere with that.


For full disclosure, youd need to prove its a inherent fault or flaw in the product for you to be able to take this further. Proof isnt my cat broke it so it must be bad quality. Because cats probably shouldnt be getting involved with tvs.

JJ_Egan

<For full disclosure, youd need to prove its a inherent fault or flaw in the product for you to be able to take this further.>


What that means is you claim against the vendor . Who will most likely require you to proof your assertions via an independent engineers report .

marcarm

Your TV was fit for purpose, that purpose being watching TV.

A purpose of a TV is not to be attacked by cats, therefore you cannot claim that your TV failed in being appropriate for that purpose.

Aylesbury_Duck

Tardigrade1 wrote: »

Hi all,


TV less than 1 year old. Cat jumped up and scratched the very bottom of the essentially glass frame/bezel, and that was enough to make a tiny chip. That chip caused a 1cm vertical line in the oled panel to cease functioning, and now, the TV won't turn on at all. My warantee excludes accidental damage, but for me, I'm hoping there is some not-fit-for-purpose or generally terrible quality angle I can take with consumer law? It should not be so incredibly fragile.


Thanks!

In short, no. It is fit for purpose. Its purpose does not include being cat-resilient.

Tardigrade1

Thanks - no accidental cover insurance. Seems I'm out of luck, but personally I find it ridiculous that a very low poer impact can a) cause a small chip to break off moden glass screens b) break an entire tv as a result.


I've dropped my phone on the floor from heights so, so many times. It is fine. One. bloomin. scratch.

CardinalWolsey

Cat > Claw > Scratch > Chip > Failed OLED element > Complete unit failure.

That truly is a series of unfortunate events. Unless your feline is one that usually resides (in the UK) in a zoo or safari park, then also highly improbable.

If you think about all the other actions that have taken place since the cat jumped up, you might come to the underlying reason why the TV has failed, but the cat would certainly walk free from a court of common sense.

roddydogs

An OLED ! Ouch.

Inner_Zone

Where did OLED come it to this OP has not said it was?