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O2 charging wrong account
Hello all,
the background is that my daughter and I have the same surname, live at the same address, and have individual existing O2 accounts with mobile numbers that only vary on the last digit. Hers ends in 5, mine in 6.
I took out a new O2 contract online in my name, gave my banking details etc., and got an email order confirmation in my name. However O2 have added the new contract to her account and are billing her. Then we got a letter of confirmation in her name.
So O2 have raised a charge on her account without permission.
We got bounced around on chat, the call centres, the local shop. The suggested resolution is that we both have to go into a shop and cancel my contract within the 14 day cooling off period.
Completely ridiculous, and I cannot help but think there is a data breach in here somewhere.
Very disappointed with O2. I have written to their correspondence centre in Winchester. but no doubt that won't be responded to within the 14 day cooling off period.
the background is that my daughter and I have the same surname, live at the same address, and have individual existing O2 accounts with mobile numbers that only vary on the last digit. Hers ends in 5, mine in 6.
I took out a new O2 contract online in my name, gave my banking details etc., and got an email order confirmation in my name. However O2 have added the new contract to her account and are billing her. Then we got a letter of confirmation in her name.
So O2 have raised a charge on her account without permission.
We got bounced around on chat, the call centres, the local shop. The suggested resolution is that we both have to go into a shop and cancel my contract within the 14 day cooling off period.
Completely ridiculous, and I cannot help but think there is a data breach in here somewhere.
Very disappointed with O2. I have written to their correspondence centre in Winchester. but no doubt that won't be responded to within the 14 day cooling off period.
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