Ending a contract

Legacy_user

I have a contract with Virgin that is due to expire on the 18th of next month. I dont intend to renew the contract and wish to cancel it as soon as I can. What do I need to do to cancel it? Can I just cancel the Direct Debit or do I have to contact them as well?

Quentin

You need to inform them.

Call 789 after 18th November, and insist you want to cancel at the end of your minimum term (they will try and persuade you to convert to PAYG.)

Once your final bill has been paid (which will be raised after the cancellation takes effect) you can cancewl the DD.

troykelly

check your T's & C's. They may require 30 days notice. If you're not already on it, consider a cashback deal with somebody like https://www.e2save.co.uk (part of the Carphone Warehouse). To stay with virgin? http://www.e2save.com/contract-mobile-phone/Virgin-Mob-Pay-Monthly-SIM-Card/VMOBPMSIM?PHPSESSID=0u6b42tfpncos1tb4mku0cgnf7

New phone?
http://www.e2save.com/contract-mobile-phone/LG-Chocolate-Clearance-Price-Match/CHOCPMCL

or

http://www.e2save.com/contract-mobile-phone/Sony-Eric.-K800i-Clearance-Price-Match/CLEK800IPM

very quick with cashback.

ask specifically about how to port virgin - virgin because there can be complications.

Quentin

troykelly wrote: »

check your T's & C's. They may require 30 days

As long as you contact them during the course of the final month of your contract they apply the cancellation at the date you complete the minimum period.

System

Thanks for your quick responses. I am actually sticking with Virgin thanks to my daughter who works for Virgin Media but advised me about the Sim only bundle I get 300 minutes and 300 texts for £10 a month. I am currently paying £30 a month and getting 200 minutes and 300 texts.

Although theres nothing in the terms and conditions, I just didnt fancy telling them I was swapping one Virgin contract for another and saving quite a bit in the process.:D

troykelly

see if she can bag you some free digi tv!! lol

System

troykelly wrote: »

see if she can bag you some free digi tv!! lol

Funnily enough