Which Bank ? 31 July 2018 at 9:13PM edited 31 July 2018 at 9:16PM in ISAs & Tax-free Savings 4 replies 767 views

jayship

My cash ISA is about to mature in August and would like to move to another provider as the new rate offered for a 2 year fix is 1% only.

I would like to transfer my money to either Paragon or Shawbrook but can't decide. The reviews are mixed. Experience good or bad from forum members would be appreciated.

There are others offering around 1.6% and would be happy to go with them if their service is good.

kidmugsy

Do you need to stick to an ISA? There's often more interest to be made outside ISAs, especially for fixed rate accounts.

ManAtHome

Shawbrook and Paragon are 1 and 2 on my list. Only needed Shawbrook customer service as I had some postal accounts with them and they've been consistently excellent. Not had a problem with either for online accounts, although no cash ISAs with them, just normal fixed-term accounts.

jayship

Thanks kidmugsy and Man At Home for your prompt reply.

jayship

I rang Shawbrook today and was number 4 in the que. Had to wait 30 minutes to speak to an advisor. Not impressed. They do say on their website that they are aware of this and are trying to resolve the issue.