MPPI claim questionnaire

shaun99

Hi there, I recently started the ball rolling with a PPI claim with my mortgage provider. I have no idea if I have PPI (took out the mortgage in 2010 and do not recall the details of the conversation I had in the branch!).

I been sent a questionnaire to complete and I’m just wondering how best to complete certain parts of it to give me the best chance of a successful claim. I plan to be honest of course but some of the questions may be designed to catch people out!

For example – Why did you decide to take out the PPI policy? The answer I plan to write is “did not know I was taking out a PPI policy”

Why are you unhappy with the PPI policy? Answer – I am unaware of the policy

At point of sale, did you have any savings? I didn’t have any savings but around that time I was gifted some money to help towards the deposit on the house. I plan to say no to this as it was not “savings” as such

Employee benefits – at time of sale would you have received any pay from your employer if you were off work due to accident or sickness, redundant or death in service. If so, they want to know the number of weeks sick pay etc.. I’ve changed jobs numerous times since then and I don’t remember what cover, if any. I had death in service but I don’t recall sick pay details.

Other insurances – life cover etc.. I don’t think I had any, so plan to say no

Has anyone completed something along these lines before? Any help would be greatly appreciated!

Nasqueron

You should find out if you had PPI first and consider why you feel it was miss-sold

Did you get the mortgage from a broker or from a bank direct?

If sold in 2010 there will be an extensive paper trail for any policy you agreed to so it's not going to wash to claim you didn't know you had it, paperwork will show you signed to agree for it.

shaun99

I cant find my paperwork, but I’m going on the assumption (perhaps incorrectly!) that they have sent me this questionnaire because I have a PPI policy. (i.e. if I don’t have it, then surely they would just have said sorry no PPI?!)

I got the mortgage direct from the bank

If I do have it and signed for it, does that mean I wasn’t mis-sold? I don’t recall the person in the branch saying anything about it, but it was 8 years ago so perhaps they did. Surely signing for something that wasn’t discussed is mis-selling?

antrobus

shaun99 wrote: »

If I do have it and signed for it, does that mean I wasn’t mis-sold? I don’t recall the person in the branch saying anything about it, but it was 8 years ago so perhaps they did.

What do you mean 'if'?

There will be a DD coming out of your bank account every month to an insurance company. Check your statements.

Nasqueron

shaun99 wrote: »

I cant find my paperwork, but I’m going on the assumption (perhaps incorrectly!) that they have sent me this questionnaire because I have a PPI policy. (i.e. if I don’t have it, then surely they would just have said sorry no PPI?!)

I got the mortgage direct from the bank

If I do have it and signed for it, does that mean I wasn’t mis-sold? I don’t recall the person in the branch saying anything about it, but it was 8 years ago so perhaps they did. Surely signing for something that wasn’t discussed is mis-selling?

Banks will have extensive paper trails covering what was sold to you and your signature will be on them, it is impossible to have signed up for any sort of insurance policy these days, particularly since 2005, without knowing you had it and agreeing to it (and paperwork will prove this). Not to say the bank may not pay up but those sort of miss-sale reasons don't wash these days

shaun99

Oh ok, I thought it was something perhaps contained (or hidden) within the mortgage payments! In that case, I’ve never had PPI. I’m always aware what comes out of my account and I’ve never had anything like that!

Is that the same scenario for store cards etc? If you took out PPI with one of those – would it be a separate payment coming out of your account?

Sorry, seems I’m more in the dark about PPI than I thought!!

-taff

Yes it would. PPI can't be hidden inside another payment, that's a claim company myth.

dunstonh

Hi there, I recently started the ball rolling with a PPI claim with my mortgage provider. I have no idea if I have PPI (took out the mortgage in 2010 and do not recall the details of the conversation I had in the branch!).

Wouldnt it have been better to find out if you had it first before you initiated a complaint about how it was missold?

I been sent a questionnaire to complete and I!!!8217;m just wondering how best to complete certain parts of it to give me the best chance of a successful claim. I plan to be honest of course but some of the questions may be designed to catch people out!

The questions are designed to supply information. That information will lead to the right outcome if you tell the truth.

Why are you unhappy with the PPI policy? Answer !!!8211; I am unaware of the policy

That is a bit embarrassing though isnt it. MPPI sold by banks would have been a monthly standalone direct debit. So, you are effectively telling the bank you have no money management as you dont know what direct debits you are paying.

At point of sale, did you have any savings? I didn!!!8217;t have any savings but around that time I was gifted some money to help towards the deposit on the house. I plan to say no to this as it was not !!!8220;savings!!!8221; as such

A truthful answer that harms your complaint but then so would telling lies as the lender will have a good idea what your savings position was as they are likely to retain your mortgage application where you declared what you had.

Employee benefits !!!8211; at time of sale would you have received any pay from your employer if you were off work due to accident or sickness, redundant or death in service. If so, they want to know the number of weeks sick pay etc.. I!!!8217;ve changed jobs numerous times since then and I don!!!8217;t remember what cover, if any. I had death in service but I don!!!8217;t recall sick pay details.

Death in service has no overlap with MPPI. So, that isnt going to help you.

Sounds like you had a financial need for MPPI.

Oh ok, I thought it was something perhaps contained (or hidden) within the mortgage payments! I

No. it cant be hidden. Not possible.

Is that the same scenario for store cards etc? If you took out PPI with one of those !!!8211; would it be a separate payment coming out of your account?

Yes. It would appear as an entry on your account. And in the case of cards, only if you borrow on the card. Not is you repay it each month.

JDodson

shaun99 wrote: »

Oh ok, I thought it was something perhaps contained (or hidden) within the mortgage payments! In that case, I’ve never had PPI. I’m always aware what comes out of my account and I’ve never had anything like that!


I had PPI on my mortgage which was organised by a broker and the full PPI payment was added to the mortgage, so don't assume you didn't have it because you weren't making monthly payments to an insurance company.

dunstonh

I had PPI on my mortgage which was organised by a broker and the full PPI payment was added to the mortgage, so don't assume you didn't have it because you weren't making monthly payments to an insurance company.

That was a bad broker. MPPI should always be monthly premium. Single premium MPPI is considered a missale in over 95% of cases. However, no banks retailed single premium MPPI and the OP has confirmed that it was direct with a bank.

shaun99

I’ll fill in the form as honestly as possible and see what comes of it, just to satisfy my own curiosity.

I must admit, I’m still somewhat confused why they’ve sent me a form if I’ve got no grounds for a claim. Surely it would be less admin and paperwork for them to simply check the account and write back and say – NO PPI, go away!!

Also, the cover letter reads “I understand you have a concern about your MPPI and the way it was sold to you. Thank you for bringing this to our attention”. This wording seems odd if I don’t actually have any PPI, don’t you think?