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TALKTALK Supersafe Booost
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1111bill
Posts: 4 Newbie
When Talktalk got hacked in 2015, they started to give their customers anti-virus/malware software.
I didn't ask for it, and never used it. But they gave it to me free for 18 months anyway.
Now here we are; 18 months later, and they started adding £2 per month to my bill for the Boost.
It took 3 months before I noticed.
Is it legal for them to charge for something that was given for free ????
If this has happened to a million customers... then its a good earner for TT !
I didn't ask for it, and never used it. But they gave it to me free for 18 months anyway.
Now here we are; 18 months later, and they started adding £2 per month to my bill for the Boost.
It took 3 months before I noticed.
Is it legal for them to charge for something that was given for free ????
If this has happened to a million customers... then its a good earner for TT !
0
Comments
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AS you say FREE for 18 months .
Not free for ever and ever nor free for 19 months .0 -
Hi there
We do offer the SuperSafe boost for free to our customers for one device. If you need to add any additional devices the charge is £2 for upto 8 devices. As this is a boost you're not contracted to it so if you wish to remove this if you no longer require it or don't wish to pay after the initial free period you can remove this via MyAccount or by contacting us directly.
Thanks
Vicky - TalkTalk Social Team.“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Ah, I didn't know that. I'd assumed SuperSafe, part if my package woukd apply to my iPad and MacBook, as well as my husband's iPad.
That it only applies to one device is disappointing, especially as I am paying £37 pm.Member #14 of SKI-ers club
Words, words, they're all we have to go by!.
(Pity they are mangled by this autocorrect!)0 -
I don't see any advantage of using Supersafe over a decent antivirus - such as Avast or Bitdefender or virtually any alternative FREE version...
Just make sure that you update it daily !0 -
I don't see any advantage of using Supersafe over a decent antivirus - such as Avast or Bitdefender or virtually any alternative FREE version...
Just make sure that you update it daily !
MacBooks and the likes of Norton don't get on. :cool:Member #14 of SKI-ers club
Words, words, they're all we have to go by!.
(Pity they are mangled by this autocorrect!)0
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