Refund on car

MB69

The issue of repairing yourself is that you haven't given the other party a chance to repair once you have sent them the quotes.

If you do repair and then try and claim, then it might be seen as you not having obtained best quotes and then repaired. You need to show that you have obtained various quotes, gave the garage one final chance to sort out and then did it.

It will all look better IF the matter ends up in court. The retailer/garage doesn't have any excuses that they didn't know about it.

Also make sure any correspondence is sent by 1st class post and obtain proof of postage from post office. Don't send recorded post.

neilmcl

What he should be doing is sending an LBA, outlining his rights and what he expects the seller to do and giving him a fixed period to respond, by all means include options such as getting it repaired himself, with quotes included, as suggested but to continually send out letters with moving deadlines doesn't do the OP any favours. An LBA is just that, Letter before ACTION.

He's spent months dealing with this already, the time has come to be firm and to the point.

jonnybegood297

To clarify the car is now 4 years and 3 months old

I bought it in Sept 2017 for 11k

I am also going through the ombudsman to try and strengthen any future action.

In terms of getting it fixed, I have got some non dealership quotes but don’t have a spare £2k to fix it. I have already sourced another car on lease so I just want rid of it now

It is a Ford S Max automatics


Thanks for your thoughts

MB69

ok, the issue is now you want to get rid of the car. It is NOT going to happen as you have had the car for more than 30 days.

You can ask for refund, bur retailer doesn't have to give you refund and they can opt to repair it.

You don't have to fix the car. Get the 3 quotes, and then send the LBA to them telling them if they don't fix the car, you will take legal action.

If they don't respond, start a county court action for the amount to repair the car. Win your case and then fix the car and sell privately.

If you are banking on getting refund, it will not happen unless the garage fixes it and then it breaks again. If you end up fixing it yourself/another garage, then if it breakes again don't expect a refund as you have fixed the car yourself and then you have to take it with the garage who fixed the car under their warranty

jonnybegood297

Thanks for the advice