Carphone Warehouse - Cheating tricks

Carryon_2

I have purchased 2 mobile contracts from Carphone Warehouse, one with 17 months halfprice line rentals. They have asked me to send 4th,8th and 12 month bills, in order to recieve my Cash back. Then, 4th month I have sent my bill to them, they said it was wrong bill. They have advised me to send my 4th air time bill, it is my 5th bill. This is one of their way of cheating customers. Therefore, I don't have any option, sent my 5th bill got my cash back.

I think, this not a right practise. One way they are misleading their customers. To whom, I have to compain abou this.

matthewn.green

So, they've told you to send them the fourth bill you recieve, you've sent them your third, they've said to send them the fourth months bill, and you want to complain?

Can't really see what they've done wrong, surely its your mistake, just misreading? Not really a major issue.

thesaint

Carryon wrote: »

I think, this not a right practise. One way they are misleading their customers. To whom, I have to compain abou this.

You complain to CPW.

They may make a good will gesture.

arfster

Sorry, you have to follow the conditions to the letter or they won't payout. It's how they make these deals work - a large percentage of people don't follow the terms exactly.

If the terms are imprecise or ambiguous then you may have a case, but otherwise not I think.

troykelly

perhaps check again. check with days after connection (120) instead of months. it is misleading, but how else will they do it!

defo complain - you could get a free accessory pack

Carryon_2

matthewn.green wrote: »

So, they've told you to send them the fourth bill you recieve, you've sent them your third, they've said to send them the fourth months bill, and you want to complain?

Can't really see what they've done wrong, surely its your mistake, just misreading? Not really a major issue.

Sorry for the misunderstanding, I did send my fourth bill, but my fourth bill is not a right bill to claim my cashback. They need my 5th bill (for them it is a 4th air time bill).