Madasafish!

wifeforlife

My contract ends with Madasafish on 13th of this month, I emailed them in October to cancel from that date.

I called them yesterday to get my mac code to have handy if I find a good deal for broadband and of course they tried to get me a good deal from them. Now I've been happy enough with madasafish, I initally signed up paying £10.99 per month for 6 months and then £16.99 for the remaining 6 months.

I just want to move because there is huge savings to be made with broadband services.

Anyway the girl told me I would receive an email to my madasafish email with the mac within 4 hours, so I've tried to sign in today to see this email

Dear Customer

We have temporarily suspended access to your e-mail as there is a problem with your Madasafish account.
Please follow the simple steps below to view details of the problem and instructions on how to rectify it.

PLEASE NOTE: If you take no action you will continue to receive this correspondence every time you check your Madasafish e-mail.

To reactivate your account:

1. Visit our homepage and click on the button near the top of the screen that says "my account". Login to this section using your username (username@madasafish.com) and password. Please be careful not to login to webmail. To reactivate your account you must login to the my account section.

2. Once logged in to "my account" you will be given a detailed explanation of your account status and the options to reactivate. Please follow the onscreen directions for a swift resolution.

Don't worry; we are still collecting e-mails which are being sent to your Madasafish address. These will be accessible as soon as the problem with your account has been rectified. Please note that if you fail to rectify the issue with your account within 30 days of the initial suspension, your email and associated webspace will be deleted.

Alternatively, please contact customer services on 0844 395 0830 between 9.00am to 6.00pm, 7 days a week, to avoid any unnecessary disruption to your service.

Thank you for your assistance in this matter.

Kind regards,

Madasafish

Now my account is paid as usual up to date and as I said before no problems, is this just a tactic to stop me getting my Mac code?

Cate

Madasafish_Customer_Care

Hi Cate,

That email is for pay as you go users who don't sign in once every 35 days? Do you have a second account that is pay as you go?

If you PM me your Madasafish username I'll get it all sorted out for you and make sure that you get your MAC.

Kind regards,
Samara

wifeforlife

No I'm definately in a 12 month contract with yourselves.

I have just called and received my mac, Thanks for offering anyway, it's been a bad morning

I'm only moving from madasafish simply because of the price, even averaging it out over 12 months it works out at £13.99 but I think comparing that to al the other competitors it's still relatively high

Thanks
Cate

Madasafish_Customer_Care

I realise that price does play a factor; however keep in mind that no two ISPs are the same. Quality and reliability of service is going to vary from provider to provider - this shouldn't be a decision made on just cost alone.

Here is a good tool to use to compare: http://www.thinkbroadband.com/isp/compare.html