Lloyds PPI 12 page claim form!? WOW!

The_Oldsage

I made an enquiry through MSE with my bank of 30+ years, previously TSB, if I'd had PPI.
They have written to me and there are four a/c numbers on the letter heading, the first line states

'I understand you have a concern about your PPI and the way it was sold to you. Thank you for bringing this to our attention.'

The form attached is comprehensive to say the least! 12 pages of it, wanting to know an incredible amount of detail, from finances, loan details, employment status, employment benefits, health questions, insurance and benefits of insurance, savings (what for, where held, any withdrawal restrictions) all from way back when...

No mention of credit cards so I'm guessing the PPI pertains to a loan or loans, something I have not had for a long time.

But, I really have no idea or recollection of any details of loans - or paperwork.

I understand that it is for me to claim PPI was mis-sold to me, but this form has taken me by surprise :eek:

On MSE it makes the whole process look like you simply have to write to the banks/cc providers and your almost there, people claiming they've received money within weeks of writing in

Don't know if I have any way of completing this form correctly

Anyone else had the same form experience?

:beer:

Nasqueron

People who received quick payouts either had a good reason for miss-sale (such as an opt-out PPI box) or were under the limit that the bank auto-paid

Banks don't expect a perfect memory but at point of sale they need to know your situation and if you don't provide any help they will only look at if the product sales process was ok and if the package was suitable based on what they assume about you

dunstonh

The form attached is comprehensive to say the least! 12 pages of it, wanting to know an incredible amount of detail, from finances, loan details, employment status, employment benefits, health questions, insurance and benefits of insurance, savings (what for, where held, any withdrawal restrictions) all from way back when...

If you fail to give a reason for complaint then they have to send you a multi-purpose form that prompts information from you.

If you had given your complaint reasons and sufficient info, they wouldnt need the form.

On MSE it makes the whole process look like you simply have to write to the banks/cc providers and your almost there, people claiming they've received money within weeks of writing in

It is simple. you state your reasons and wait the response. If you dont state your reasons, you get a form.

Don't know if I have any way of completing this form correctly

Yes you do. You either answer the questions or you say you cannot remember.

Anyone else had the same form experience?

plenty

[Deleted User]

The_Oldsage wrote: »

I really have no idea or recollection of any details of loans - or paperwork.

If you don't remember your old finances and you have no archive of your own, the only way to find out is to research any complaint prior to making it. You could send the Bank a Subject Access Request (SAR) letter. This will provide everything the Bank have kept on file for you and should be able to jog your memory about the circumstances wherein you agreed to pay PPI. As the Bank have already referenced four account numbers, it is to these that your letter should place emphasis on requiring information about.
Alternatively, you could fill in the form as fully as you can and hope the Bank finds in your favour without you providing a detailed complaint.

The_Oldsage wrote: »

On MSE it makes the whole process look like you simply have to write to the banks/cc providers and your almost there, people claiming they've received money within weeks of writing in

But the MSE advice articles also stress the importance of thorough research prior to complaint. Did you truly expect it to be simply a case of asking if you had PPI and then demanding it back without any reason?

The_Oldsage

Thanks for the advice folks, very helpful.

Thing is, we have heard of work colleagues asking their banks if they had PPI and receiving a cheque with no questions, or so they make out..

Why, even on this esteemed forum there is a PPI Party Pooper Badge stating
''Bad luck banks - filled in a form, popped it in the post, got stacks back. Reclaim PPI for Free'' - intimating that it really is that easy...

So, are some folks being economical with the actual truth of receiving money simply by filling out a form like I did, or do some institutions play harder to get than others? One woman at my wife's work got a cheque for £7K two weeks ago, she claimed all she did was ask if she had ever had PPI?!

As stated in the advice above, it would appear that we have had four potential PPI accounts (I think?) so the logical approach would be follow Moneyineptitudes advice and send a SAR letter off to remind us of these accounts hoping it may jog some memory...

Nasqueron

Some are closing off accounts and don't fight it, some were miss-sold in periods (e.g. pre-ticked boxes on application) etc. Not all firms want to fight

dunstonh

Thing is, we have heard of work colleagues asking their banks if they had PPI and receiving a cheque with no questions, or so they make out..

During the peak period of complaining about PPI, some banks had quite high auto-payout limits. Those have generally fallen now as we come towards the end.

It maybe that the bank identified a fault at their end without the need for further info.

it maybe that they supplied enough info in their initial complaint for the bank to make a judgement call.

Why, even on this esteemed forum there is a PPI Party Pooper Badge stating
''Bad luck banks - filled in a form, popped it in the post, got stacks back. Reclaim PPI for Free'' - intimating that it really is that easy...

The site doesnt want to deter people. Also, it doesnt want to send people to CMCs. CMCs generally ask you the same questions on that form (or tell lies on your behalf) and send that to the bank and charge you a large percentage of your redress.

So, are some folks being economical with the actual truth of receiving money simply by filling out a form like I did, or do some institutions play harder to get than others? One woman at my wife's work got a cheque for £7K two weeks ago, she claimed all she did was ask if she had ever had PPI?!

There is nothing wrong with having PPI. That is not what the issue is about. Some providers have had certain product issues which leads them to uphold as many as over 90% of complaints. Others have complaint upheld rates of under 10%.

If the firm knows there is a failing without needing to ask you more details then it wont ask.