Virgin customers lose UKTV channels - here's what to do if you're affected - MSE News



  • [Deleted User]
    [Deleted User] Forumite Posts: 5,186
    1,000 Posts Combo Breaker
    Browntoa wrote: »
    And now all itv programs could go

    The Guardian: Virgin Media could lose ITV programmes in long-running dispute.

    Not a chance in hell they'll lose ITV, relatively few people will miss UKtv but there'd be blood on the streets if they lost their soaps. It's just posturing by both sides.
  • Cornucopia
    Cornucopia Forumite Posts: 16,072
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ITV1 is "must carry", so that won't be going.
  • kevbev321
    kevbev321 Forumite Posts: 175
    Uniform Washer I've been Money Tipped! Xmas Saver!
    Virgin Media have now decided to use this as an upsell opportunity. Despite being on the phone negotiating for 15 minutes all they could offer me was an upgrade at a reduced price for 6 months. No offer of extra channels or a discounted package price. Not at all happy.
    :j Comping on & off since 31/08/12 :beer:
    I comp for fun... and to kill the boredom!
  • equitydealer
    equitydealer Forumite Posts: 326
    Part of the Furniture 100 Posts Combo Breaker
    I’ve just spoken with their retentions team and they confirmed that they are releasing customers from contracts. I was polite and understanding and had no issues exiting from mine even though I had 6 months more to go.

    My tip - call early when they open at 8am.
  • GoNz0
    GoNz0 Forumite Posts: 1 Newbie
    I phoned retentions and have got a £50 credit on my account, happy enough with that.
  • altec_09
    altec_09 Forumite Posts: 2,306 Forumite
    Likewise a £50 credit but told I could also cancel my contract early (ends in May 2019). I'd already slashed £50 a month of the bill 8 or so weeks ago so didn't expect a further reduction. Here's hoping they get the channels back as I do actually watch a fair bit of Dave on demand.
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