Recover Hotmail password

BarGin

I have been asked by a friend to help him reset his password for his Hotmail account. He can receive and send emails on his laptop as that remembers the password. He is asking because he now has a smartphone and would like to read his emails on that.

He doesn't have a backup email or phone number.

Most importantly he doesn't want to lose access to his email on his laptop.

Can anyone suggest the best way I can help him?

libra10

Does this help?

https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password

Good luck!

BarGin

Thank you but that’s where I read about the requirement for a backup email or phone number which he doesn’t have.

neilmcl

BarGin wrote: »

I have been asked by a friend to help him reset his password for his Hotmail account. He can receive and send emails on his laptop as that remembers the password. He is asking because he now has a smartphone and would like to read his emails on that.

He doesn't have a backup email or phone number.

Most importantly he doesn't want to lose access to his email on his laptop.

Can anyone suggest the best way I can help him?

Why not get him to simply reset the password, which he should be doing on a regular basis anyway.

If he can login to his email on his laptop then he can change the password under his account settings.

BarGin

neilmcl wrote: »

Why not get him to simply reset the password, which he should be doing on a regular basis anyway.

Unfortunately he doesn’t know the existing password. He can access his emails because the laptop remembers it.

JJ_Egan

Email client tools settings privacy

show passwords .

Jon_01

BarGin wrote: »

Unfortunately he doesn’t know the existing password. He can access his emails because the laptop remembers it.

Maybe he should stick with pen and paper?

dogmaryxx

https://www.lifewire.com/how-to-recover-a-lost-windows-live-hotmail-password-1172249

neilmcl

BarGin wrote: »

Unfortunately he doesn’t know the existing password. He can access his emails because the laptop remembers it.

What email client is he using to read his hotmail emails?

BarGin

Problem sorted. Thanks for all the suggestions. He uses Outlook via the Chrome browser. It turns out that Chrome was remembering the password and we retrieved it from the Chrome advanced settings.