Where do i stand? A Products Wrecked My Carpet.

Aylesbury_Duck

aadd wrote: »

There is no mention of a patch test on the bottle we have, I bought it from Tesco. The carpet needs replacing looks like its been bleached in multiple patches and the professional recommended i contact the manufacturer as he thort the product had caused the damage. Thanks

Post a photo of the product so we can advise.

reason2

id be amazed if there was no patch test instructions on the back, having used these products before and seen them myself...

id also be amazed to find recommendations for bleaching wool

Svein_Forkbeard

Surely any product (inc water) will leave lighter patches if you clean it the more obvious the older the carpet is as all carpets become dirty over time..

JJ_Egan

The instructions .
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Check for colour fastness by testing the cleaner on an inconspicuous area and blot with a white cloth to check for any colour transfer.
>

Gavin83

CardinalWolsey wrote: »

2/ Rollock your son. I'm wondering how on earth he can be walking around the house, and go upstairs, in to your bedroom, with that much dirt on his footwear that he leaves a mark that requires specialist cleaning products to remove. Did none of this come off in your hall, stairs and landing as he walked around the house without a care in the world? Depending on his age, either the naughty step, sell off his XBOX and games to pay for the damage, or increase his rent to cover the damage.

While the son was clearly responsible for the original stain I fail to see how he can be blamed for the OP's misuse of the product. If this was to go to court (although I respect it wouldn't) they'd never expect the son to replace the carpet.

I very much suspect that the bottle will be covered with various warnings, or at least link to a place with such warnings. I doubt the supplier will budge so your only option will be the legal route but I'm not sure you have a strong enough case. Unfortunate as it is you might need to chalk this up to experience, or see if you can get a replacement via home insurance.

Blackbeard_of_Perranporth

Does the son have pocket money or an Xbox thing?


If yes, use this to recover your losses and advise the son that he should removed his soiled boots on entering the house.

CardinalWolsey

Gavin83 wrote: »

While the son was clearly responsible for the original stain I fail to see how he can be blamed for the OP's misuse of the product. If this was to go to court (although I respect it wouldn't) they'd never expect the son to replace the carpet.

Legal responsibility is irrelevant. Walking around the house traipsing "muck" everywhere needs a lesson in personal responsibility. And anyway, I don't know of a court of law that sentences anybody to the naughty step

Gavin83

CardinalWolsey wrote: »

Legal responsibility is irrelevant. Walking around the house traipsing "muck" everywhere needs a lesson in personal responsibility. And anyway, I don't know of a court of law that sentences anybody to the naughty step

I quite agree but that wasn't what I was referring to. Several people were suggesting he should pay for the replacement for the carpet but it wasn't him that destroyed it, it was the OP. While the original stain was his responsibility it's not his fault that inappropriate products were used on the carpet.

If the OP wanted him to take some responsibility maybe they should have made him clean up his mess.

pinkshoes

I think you need to claim on your insurance.

My carpet cleaner has a disclaimer on it stating that it may cause lightening or bleach the carpet.

NotRichAtAll

could always move the furniture round