Mobile Phone Update - Right of Recourse

dalek_karn

powerful_Rogue wrote: »

They will simpy wipe the phone and install the lastest software.

Probably. However that's at their option, so if that causes any problems, or reduces the battery life, then they're clearly culpable for 'breaking it some more' and reversing what they've done, that takes it 'out of my hands' so to speak.

I think the best thing to do is to take a short video of the phone's settings and nag message, ask EE what I should do (which is going to be 'install it') and then measure battery life and check functionality afterwards.

If anything is wrong, I can then point to the discussion and the video and then demand a refund from EE since the phone was faulty out of the box.

dalek_karn

Fosterdog wrote: »

Have you actually considered that the update they are trying to push on you is an update to specifically fix the issue you are having?

You seem so set on not having updates because they can cause bugs that you are forgetting that your phone already has a bug that will never be fixed without an update of some sort as it is certainly a software update rather than hardware.

This is the only bug I know of in the phone. Well, one of two. The other is trivial.

The update is a new package of manufacturer software and a new version of the operating system that doesn't do anything (useful) that the current one doesn't do. It does however have a number of well-known issues.

In IT, you don't install that particularly on a device which has no capability to be rolled back to the prior version. There is risk on the downside but no benefit on the upside and no way back should the new version be problematic. I'm perfectly happy with it as it was.

powerful_Rogue

dalek_karn wrote: »

Probably. However that's at their option, so if that causes any problems, or reduces the battery life, then they're clearly culpable for 'breaking it some more' and reversing what they've done, that takes it 'out of my hands' so to speak.

I think the best thing to do is to take a short video of the phone's settings and nag message, ask EE what I should do (which is going to be 'install it') and then measure battery life and check functionality afterwards.

If anything is wrong, I can then point to the discussion and the video and then demand a refund from EE since the phone was faulty out of the box.

How are you going to prove the decrease in battery life should it happen?

dalek_karn

OK, I've spoken with Samsung who have confirmed that the phone is faulty. It does indeed ignore the settings and this cannot be repaired.

You either install the update knowing that there is no way back (within warranty) and accept that the phone might not work as well afterwards but you have no choice.

Or you keep pressing "LATER" every time the phone throws up that dialog box that cannot be dismissed. Which seriously ruins the phone.

Time to approach EE for an exchange for something else (confirmed faulty by manufacturer, does not work as advertised). Back to the research I originally did when choosing a new mobile.