Starling Bank Security

[Deleted User]

I've recently joined starling and all was going well until.....
I went to Krakow to visit Auschwitz. In the evening went out for a couple of drinks. While out my drink was spiked and I was robbed. Nearly £3300 taken from my Starling account in incremental amounts , 50, 60,150,350,750,950 etc.
They also tried Barclays and a friends Santander and First Direct.
All major banks noticed the fraud and declined all payments. Starling authorised all of them and now refuses to give me my money back. I'm in contact with Polish Embassy in London, British Consulate in Poland, Krakow Police (btw the police are not interested in th3 slightest) and financial ombudsmen. Has anyone else had bad experience with Starling?
Can anyone offer any advice?

DCFC79

Deleted_User wrote: »

I've recently joined starling and all was going well until.....
I went to Krakow to visit Auschwitz. In the evening went out for a couple of drinks. While out my drink was spiked and I was robbed. Nearly £3300 taken from my Starling account in incremental amounts , 50, 60,150,350,750,950 etc.
They also tried Barclays and a friends Santander and First Direct.
All major banks noticed the fraud and declined all payments. Starling authorised all of them and now refuses to give me my money back. I'm in contact with Polish Embassy in London, British Consulate in Poland, Krakow Police (btw the police are not interested in th3 slightest) and financial ombudsmen. Has anyone else had bad experience with Starling?
Can anyone offer any advice?

Im guessing the money was taken via atm, is that right ?
If it were me I would have just taken cash out with me.

You could have locked the card so it couldnt be used in ATM's ?

SnowTiger

DCFC79 wrote: »

Im guessing the money was taken via atm, is that right ?

Starling Bank's ATM limits are six withdrawals a day, up to £300 in total.

Starling Bank was "made for travel" and offers several transaction blocking options, along with (almost) instant transaction updates. Perhaps this makes them a little more relaxed about transactions than other banks.

DCFC79

SnowTiger wrote: »

Starling Bank's ATM limits are six withdrawals a day, up to £300 in total.

Starling Bank was "made for travel" and offers several transaction blocking options, along with (almost) instant transaction updates. Perhaps this makes them a little more relaxed about transactions than other banks.

Good point.

So if withdrawals couldnt be done via cashpoint, odd amounts for purchases by card imo.
How were the transactions made OP ?

18cc

Even Starling require a PIN for ATM withdrawals so why should they refund you?

RandomUser923759

Why are they refusing to refund?

K80_Black

Deleted_User wrote: »

I went to Krakow to visit Auschwitz.

You went to Krakow, to visit Auschwitz, which isn't in Krakow, it's in Oswiecim. This is the first of many things that seems a little strange.

Doubt the OP will be back to answer questions and explain though.

meer53

You get instant notifications from Starling when a transaction is made with your card ? How did you not notice them ?

RandomUser923759

Perhaps being abroad they had their data off?

Zanderman

Deleted_User wrote: »

...... While out my drink was spiked and I was robbed. Nearly £3300 taken from my Starling account in incremental amounts , 50, 60,150,350,750,950 etc...........

The OP hasn't logged in since they posted. But, as others have said, the scenario doesn't make sense without more info. Like how was the money withdrawn etc.

It's that sentence about drinks being spiked that intrigues me - the OP appears to be suggesting they were drugged, which makes all of the speculation even more difficult. Were they conscious? Were they unconscious? Were they taken to the ATM in a daze, or was just the card taken and how were so many transactions approved without a PIN. Did they give out their PIN? How did this happen?

Deleted_User wrote: »

...... I'm in contact with Polish Embassy in London, British Consulate in Poland, Krakow Police (btw the police are not interested in th3 slightest) and financial ombudsmen...........

That's a lot of people to be in contact with - and the Ombudsman is hardly going to be interested at this stage.

But if all those people have been fully briefed on the details OP (and I assume they have otherwise they won't act), please tell us too, otherwise we can't offer advice either.

agrinnall

I'm not sure why people are continuing to bang on about ATMs when's it's been made clear in post #3 that they can't possibly be the source of such a large value of deductions. We need the OP to explain what the fraudulent transactions actually were (purchases, transfers, something else?) to be able to offer much assistance.