Reject Used Car To Main Dealer?

LittleGuyBigWorld

Hey,

First time poster here, I have an issue that I would really appreciate some help with. I recently purchased a 1 year old car from a main dealer. (Less than 10 days ago). The car I purchased is a 2017 model car with less than 5000 miles on the clock for £28,000. I paid some money upfront, and the majority on PCP finance.

In the last 9 days or so the following problems have become apparent, and I am losing faith in the quality of the car. (I have driven circa 600 miles in the car)

1. The car randomly went in to limp mode with a check engine light illuminated when accelerating, this happened when attempting to overtake on the motorway and could have gone very wrong!
2. The boot does not open correctly. Pressing the boot release hatch, the boot sometimes gets caught on the lock, and gets stuck on the latch? So you have to press the button multiple times before it releases.
3. There is a lot of squeaking noises coming from the cabin while driving, really loud squeaking which should not happen on a car of this age or price point.
4. The seat belt retraction does not work on either the passenger or driver side.

Edit: Just to be clear the dealer is currently aware of problem number 3, the car had already been in once to fix a previous issue at which point I highlighted #3 in the list above. Number 1, 2 and 4 have occurred since, I have not notified the dealer or finance company of these.

For the money paid and the age of the car I expected no such issues, How ever I am now losing faith in the car and am unsure if I even want a repair. The car does have warranty etc, but I am not sure how to feel about everything at this point. I wanted a low stress, good running car, not one that ends up in the dealers every week.

I know the CRA 2015 gives me the right to reject the car in the first 30 days if faults occur. Do you think it is unreasonable to request a refund based on the above?

I do not want this to be a long drawn out process, Can the dealer refuse the rejection based on the above?


All advice appreciated.

Thanks

System

I'd send it back and reject it for a refund if you've only had it less than a couple of weeks.

LittleGuyBigWorld

Tarambor wrote: »

I'd send it back and reject it for a refund if you've only had it less than a couple of weeks.

Thanks for the response.

What is the process from here, does the dealer need to take the car in to take a look at it? Does an individual report need to be performed etc. Or should I just phone the finance company?

Thanks

Smellyonion

Im fairly sure that they have the right to try and resolve the issues first before offering a refund.

angrycrow

The multiple issues could all be separate and unfortunate but they could also indicate the car has been subjected to a significant rear impact that has not been repaired properly.

I would check in the boot for signs of welded repairs or panels being resprayed. If you are not sure what to look for find a like for like vehicle for sale in the same colour and go look in the boot of that one for any differences.

loskie

seatbelts not retracting is an MOT fail. I know your car is not old enough to warrant an MOT but this makes it unroadworthy.
Reject it do not give them a chance to fix.

Buy a replacement elsewhere as this garage is obviously not trustworthy.

Hermione_Granger

loskie wrote: »

seatbelts not retracting is an MOT fail. I know your car is not old enough to warrant an MOT but this makes it unroadworthy.

No it doesn't.
Just because something means that it would fail the MOT doesn't mean that it is unroadworthy.
If this was the case then as it is illegal to take an unroadworthy vehicle on the road, you would not be allowed to drive an MOT failure away from the testing station, something that you can do depending on the reason for the failure.

sheramber

t Seat belt not retracting is a major fault on the new MOT. While a new car does not need an MOT still has to meet MOT standard which states a major fault must be fixed asap.

However, below states that although you can drive a car with a major your car may be unroadworthy,

https://www.moneyadviceservice.org.uk/blog/new-mot-vehicle-test-may-2018

!!!8226; You can drive your vehicle with a major fault if your old MOT is still valid, because you took your vehicle in for an MOT early. But your vehicle does have faults that may make it unroadworthy, and if stopped by the police you could be prosecuted.

sheramber

LittleGuyBigWorld wrote: »

Thanks for the response.

What is the process from here, does the dealer need to take the car in to take a look at it? Does an individual report need to be performed etc. Or should I just phone the finance company?

Thanks

if you reject a car you just stop driving it.

It would be prudent to contact the finance company before you do so.

m0bov

All those faults add up to an impact of some type Id really look at the front and rear of the car closly. Better still reject.

Arklight

The boot problem is quite indicative that something is bent. Take the boot tray out to where the spare wheel is and see if anything has dropped.