Landlord applying for injunction.

GDB2222

grumpygit wrote: »

I have not tried to stop them from accessing the property. Every time there has been a missed appointment. I have contacted them to reschedule.
It is not my fault if they cannot turn up on time or knock more than once before putting a card through the door and running to their next job.
When the first one turned up the engineer said that the paperwork quite often gets forgotten and he would call the office to reschedule
The second attempt when we phone the lady in the office said she had quite a few people calling to say that the engineer had put a missed appointment card through but they hadn't heard him knock.
In the past they have always notified us when they are coming to do inspections. This time they did not. So my wife quite rightly was unsure if it was who he was saying he was. Maybe you should Google how many people get robbed or worse by people pretending to be contractors then you would understand why I tell her not to give access to anyone she is unsure of.

If this happens again, it would be wise to contact the HA rather than sending the engineer away. It's a lot less aggro than standing on your rights.

Rosemary7391

GDB2222 wrote: »

If this happens again, it would be wise to contact the HA rather than sending the engineer away. It's a lot less aggro than standing on your rights.

Would they wait though? I can't imagine them being happy to stand on the doorstep for the length of time it might take to get hold of someone at the HA. And I also wouldn't let an unexpected person mess with my boiler!

iammumtoone

Whilst it is correct you should never let random strangers into your house.
Legitimate callers will carry cards for you to check they are who they say they are. Never ring the number on the card always look up the relevant organisations number yourself and call to check.


It is unfortunate you are in this situation as the further missed appointments were not of your making but this could have all been avoided from the onset.


Maybe rather than instructing your wife on what to do, you should educate her to take control herself and know how to manage situations like these.

iammumtoone

Rosemary7391 wrote: »

Would they wait though? I can't imagine them being happy to stand on the doorstep for the length of time it might take to get hold of someone at the HA. And I also wouldn't let an unexpected person mess with my boiler!

They have to wait, the resident has a right to check they are who they say they are, even if the resident was expecting a caller they still have the right to confirm this person is the right one.


If they didn't wait the the OP would have move of a defense on why this appointment was missed as it wouldn't be their fault.

GDB2222

Rosemary7391 wrote: »

Would they wait though? I can't imagine them being happy to stand on the doorstep for the length of time it might take to get hold of someone at the HA. And I also wouldn't let an unexpected person mess with my boiler!

But then that's the engineer being unreasonable, not the householder.

Red-Squirrel_2

Rosemary7391 wrote: »

Would they wait though? I can't imagine them being happy to stand on the doorstep for the length of time it might take to get hold of someone at the HA. And I also wouldn't let an unexpected person mess with my boiler!

If they're legit they'll wait. Its not unreasonable at all to take a few minutes to confirm who they are, after all an ID card is easily faked.

Rosemary7391

Red-Squirrel wrote: »

If they're legit they'll wait. Its not unreasonable at all to take a few minutes to confirm who they are, after all an ID card is easily faked.

I was thinking if they're calling the HA to confirm they'd sent someone (rather than the company supposedly sending the gas engineer) then that could take a long time. Last time I called the council it took 40 minutes. Are HAs any quicker?

G_M

grumpygit wrote: »

Thanks for the advice. I will contact them on Monday.

Please confirm what you mean.


The advice you've received here from several people is to write to them. Write a letter & post it today!


By all means phone, text, email or pop in as well tomorrow, but put it in writing now.

Smodlet

G_M wrote: »

Please confirm what you mean.


The advice you've received here from several people is to write to them. Write a letter & post it today!


By all means phone, text, email or pop in as well tomorrow, but put it in writing now.

For good measure, given the monumental incompetence at best/engineer falsifying visits to be paid more times at worst, I would hand deliver it and demand a receipt if at all feasible. I rented from the council for years and this multiple missed visits scenario was rife then. The legal attack is new to me, though.

I hope this is all resolved quickly and without fuss tomorrow, grumpygit. Will you let us know the outcome, please?

Smodlet

iammumtoone wrote: »

Maybe rather than instructing your wife on what to do, you should educate her to take control herself and know how to manage situations like these.

You don't know Mrs. GG's situation. There may be perfectly valid reasons why she should not admit men she does not know unless Mr. GG is there.