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MSE News: Lifetime ISA savers hit by bonus delay

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An estimated 150 Lifetime ISA holders have seen their annual bonus of up to £1,000 delayed by up to two months, MoneySavingExpert can reveal - so if you're expecting your bonus to have arrived, check now if it's been paid...
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'Lifetime ISA savers hit by bonus delay'

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'Lifetime ISA savers hit by bonus delay'

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call your credit card company, tell them that you want to leave, 99% of the time theyll lower your APR%
Remember when that Bank Manager or Salesperson smiles at you, all he sees is £ notes. Dont forget the motto, "the wider their grin, the more debt your in"
Like others, I initially opened my LISA with Nutmeg at launch date and transferred to a Skipton Cash LISA when it became apparent that Nutmeg would not accept Help-To-Buy ISA transfers.
After this, when Moneybox launched their stocks and shares LISA I decided to transfer again to try and make the most of a reasonable stock market compared to pathetic interest rates!
I now have a situation where Moneybox are communicating with HMRC and Skipton, both of whom seem to be accepting no responsibility and giving no reason as to why the bonus may not be payable. Can't fault Moneybox in all this, they have been very good with communication and have even offered to help persue compensation from HMRC after this is all resolved.
The common denominator here all seems to be Nutmeg transfers to Skipton, but why!?
First time I have heard of someone transfering a LISA twice. If you are buying property in the near future it might have made more sense to stick with the Skipton cash product.
Alex
You may find the below guidance for ISA Managers helpful. There are actually 4 bits of informaiton required - Name, DoB, Address (inc postcode) and NI number.
https://www.gov.uk/guidance/information-you-need-from-investors-when-they-apply-for-an-isa
If you have provided proof to AJ Bell and this matches the HMRC records (maybe provide them with a printout from the government gateway page) then AJ Bell as your manager should be resolving with HMRC. If they are not doing this then I suggest you raise a formal complaint with them.
Alex
It was moved out of the necessity of Nutmeg not offering Help-to-Buy transfers. I have no plans to buy in the immediate future and therefore the returns from a stocks and shares product are much more attractive for me, not to mention that once the bonus is actually paid there will be growth on that as well.
Like I said before, I can't fault Moneybox as their communication and pro-activity has been very good. I just hope that they can resolve this with HMRC as soon as possible.