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BT Misleading 18m packages

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  • ACDeag
    ACDeag Posts: 743 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    The fact they are writing to you and giving you 30 days to cancel is because the increase is outside the T&Cs you agreed to. If the rise was within the terms you would not have had that letter.
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    edited 5 July 2018 at 11:04AM
    ACDeag wrote: »
    The fact they are writing to you and giving you 30 days to cancel is because the increase is outside the T&Cs you agreed to. If the rise was within the terms you would not have had that letter.


    It's actually an OFCOM regulation that any rise results in the customer being able to leave penalty free. Even if it was 1p. So every customer who will be facing a rise will have the chance to leave.


    There are different rules in place for LR/BB compared to mobile phones for example, which usually rise in line with RPI annually.
  • pmduk
    pmduk Posts: 10,682 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    cjdavies wrote: »
    Sorry should have stated this in my first post, I downloaded about 900Gb in 3 months

    I'm sorry, I'd recalled it at 900 Gb per month.
  • hippo25
    hippo25 Posts: 3 Newbie
    Second Anniversary
    Can I ask a switching question specific to the BT price increase here?

    I'm halfway through a BT 18 month contract and like the OP I have received an email saying I have 30 days to cancel, but I need to give BT 30 days notice of cancelation. So how do I time the switch for say, one of the Virgin deals that ends on the 15th July? Do I ring up BT first, tell them I am leaving and give my 30 days....then ring Virgin (or sign up online) before the 15th July and set the start date for 30days time- will they allow me to do that (i.e. will it work??)

    Thanks
  • momoyama
    momoyama Posts: 659 Forumite
    BT are the spawn of Satan. If I can help it I will never give them any business again. Sorry, not particularly helpful after the fact bit it may influence others to avoid them.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    hippo25 wrote: »
    I have received an email saying I have 30 days to cancel, but I need to give BT 30 days notice of cancelation. So how do I time the switch for say, one of the Virgin deals that ends on the 15th July? Do I ring up BT first, tell them I am leaving and give my 30 days....then ring Virgin (or sign up online) before the 15th July



    Yes that's what you do notice then sign up straight away .
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