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BT Misleading 18m packages
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The fact they are writing to you and giving you 30 days to cancel is because the increase is outside the T&Cs you agreed to. If the rise was within the terms you would not have had that letter.0
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The fact they are writing to you and giving you 30 days to cancel is because the increase is outside the T&Cs you agreed to. If the rise was within the terms you would not have had that letter.
It's actually an OFCOM regulation that any rise results in the customer being able to leave penalty free. Even if it was 1p. So every customer who will be facing a rise will have the chance to leave.
There are different rules in place for LR/BB compared to mobile phones for example, which usually rise in line with RPI annually.0 -
Can I ask a switching question specific to the BT price increase here?
I'm halfway through a BT 18 month contract and like the OP I have received an email saying I have 30 days to cancel, but I need to give BT 30 days notice of cancelation. So how do I time the switch for say, one of the Virgin deals that ends on the 15th July? Do I ring up BT first, tell them I am leaving and give my 30 days....then ring Virgin (or sign up online) before the 15th July and set the start date for 30days time- will they allow me to do that (i.e. will it work??)
Thanks0 -
BT are the spawn of Satan. If I can help it I will never give them any business again. Sorry, not particularly helpful after the fact bit it may influence others to avoid them.0
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I have received an email saying I have 30 days to cancel, but I need to give BT 30 days notice of cancelation. So how do I time the switch for say, one of the Virgin deals that ends on the 15th July? Do I ring up BT first, tell them I am leaving and give my 30 days....then ring Virgin (or sign up online) before the 15th July
Yes that's what you do notice then sign up straight away .0
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