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Hsbc

nationwide Flex Direct account coming to the end of the 5% so decided to apply and switch the account to HSBC to take advantage of the switching incentive, applied for the account and switch online on 8th June had to go into branch to verify ID( I have an HSBC credit Card) and I am still waiting for the account to be opened and the switch incentive ends tomorrow 30th June.
I`m no expert but this seems to be rather slow is this the norm for HSBC ??
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