customer compliance officer

actionman_3

The compliance officer said on the phone that I will not be interviewed under caution.They are just looking to adjust my benefits due to overpayment.She said this to my support worker too.

stevieglesga

actionman wrote: »

The compliance officer said on the phone that I will not be interviewed under caution.They are just looking to adjust my benefits due to overpayment.She said this to my support worker too.

It would seem that undeclared income has been discovered, especially as they are asking about ISAs and have stated that you have been overpaid. Complaince and Fraud officers work closely but you will NOT be interviewed under caution

perrioli12

Go to your jobcentre and ask tell them to let you see the notes they hold on the computer re your claim. They have to as you're entitled to see these and these notes should tell you what it's about. I used to be a compliance officer and all I did was get an A2 claim form completed to check if there was any chnages in a customers circumstances and if so amend the benefit and either raise an overpayment or pay arrears if required. Ther's no fraud interest in it. If savings are around the £6000.00 mark you have to provide proof of them and they may have just asked you for he statements so you don't have to go away and get them and then come back again.

actionman_3

Does the DWP compliance officer also look at housing benefit also.

The savings limit for income support is £8000. Then from £8-£16000 she said its £1 for every £250.

Is housing benefit limits the same Please.

dmg24

HB is £6000, then £1 for every £250, up to £16000 x

swanny65

Compliance interview - NOT under caution a chance for anyone to put right something wrong on their claim (knowingly or unknowingly wrong) without fear of prosecution or internal DWP sanction. i.e the worst that will happen is they will be asked to repay any overpayment, end their claim etc.....

If the compliance officer isnt satisfied they can refer to a fraud investigator to look at further - hence best not to hide anything relevant.

Compliance officers deal with "low" risk fraud referrals, cases fraud decide are not suitable for investigation, small benefit overpayments and computer based scan work - mainly on cases where the rate of benefit is more likely to be incorrect eg DLA in payment, children in education over 16 on the claim.

Tell the truth as if anything is wrong it is an like an amnesty to correct the claim.

sapphirey66

i have just received a letter today stating they need to see me in order to discuss a query that has arisen concerning my claim to benefit and that i have to visit the jobcentre plus to see a compliance officer and to bring with me passport, driving licence, utility bills, rent agreement and bank statements bearing my name and address.

I had one of these at the same time in 2007 but that time they came out to my home address.

On that occassion the lady just went through the usual booklet that you fill out when first making a claim, she did go on about money alot though and kept asking if i had inheritated any money or won the lottery or anything like that. I said no. Signed the the booklet at the end and she left and i have not heard anymore until today. Approx 2 days later i did receive some money for injuries in a car accident i had 2 years before which was for around £5000. I used most of it to pay bills and bought a washing machine, fridge, freezer and new bed which was all badly needed the rest i put into a savings account for emergencies (£3000) and have not touched it.

At first i thought someone may have contacted them with an alligation of sum sort - as my older son had a month before split up with his long term girlfriend (whom he has kids with and she had made a lot of threats about getting back at him through me - as he is very close to me) so i thought she or her mum may have contacted them.

Funny how again i have received this letter and he has only a few months ago split up with this partner again. This girl is very unstable and is just causing a lot of havoc. Finding out every new partner he gets and telling them a load of bull so they split up with him.

I am on IS and have a 4 year old and an 18 year old who has just signed up for another year at college - so i did notify them in august that she was continuing in education. My ex comes to see my 4 year old and we do have a friendly relationship. We have never lived to gether properly and only actually stopped seeing each other as i found out he was seeing somone else as well as me. We have remained friends though (well once i got over the initial anger - as we was planing at the time to get married and for him to move in). We didnt talk & i refused to let him see his daughter for the first few months but then i had a cervical cancer scare (lucky it was caught just in time) and i contacted him as i knew how quick cervical cancer can take hold so i wanted my daughter to have her dad if anything should happen to me, then i had a breast cancer scare and a brain tumour scare (this one turned out to be a rare illness that even though its not classed as an illness that is disabelling it does limit what i can do its calle holmes aides syndrome and i have the worst form of it - as some are mild). So he has been around to help out with our daughter. We have talked about getting back with each other but i need to make sure i can trust him again or if i ever can again. So at the moment we are just really good friends and yes we are there for each other. Would they class this as partners?

He pays directly in a bank account which we took out jointly when our daughter was around a year old so he could pay in for her keep. I have never touched this money as yet as i have had no need to, but it is there should i my daughter need anything. This has built upto around £2500. I wrote dwp a letter stating that we had come to an arrangement and that he would pay £20 into an account for maintance, this was when we first opened the account.

At my last lone parents interview in march the lady i saw put me down as having visual problems (which is the holmes adies syndrome) and was talking about trying to put me onto another benefit more suitable due to my illness.

I have suffered over and over from depression over the years and panic attacks and i have been ok for around a year until i got this letter. Can anyone help.

VeryScaredPerson

perrioli12 wrote: »

Go to your jobcentre and ask tell them to let you see the notes they hold on the computer re your claim. They have to as you're entitled to see these and these notes should tell you what it's about. I used to be a compliance officer and all I did was get an A2 claim form completed to check if there was any chnages in a customers circumstances and if so amend the benefit and either raise an overpayment or pay arrears if required. Ther's no fraud interest in it. If savings are around the £6000.00 mark you have to provide proof of them and they may have just asked you for he statements so you don't have to go away and get them and then come back again.

Hi, I know it's been a while since you posted this, but I hope you're still around.
I seem to have gotten myself into some unexpected problems along these lines and could perhaps give me an idea of what to do.
I only claim JSA benefits ocassionally, i have a few health issues that limit the work I can do, but I try hard and get what I can, but sadly from time to time, i still have to resort to JSA when I find myself with no work. I had a recent patch in this way.
Just before my last JSA claim ceased, I received a letter from the Customer Compliance people about non-declaration of an Individual Savings Account during my time signing. It was an account that my grandmother insisted I open (with her money) in my name years ago.
Her idea was to keep putting bits of money in to accumilate over time so I could have enough money to start my own business in the near future, something I'm still hoping to do. The money wasn't for anything else, and I never used it for living expenses, everything I lived on came out of my meager bank account.
I never realy took the account that seriously as I never had any income of my own to put into it, and just forgot about it. I have memory problems, i should point out, where things are prone to being forgotten, or very badly mixed up, and I have no sense of time either, which is a constant problem for trying tell people about things that have happened.
Anyway, i never personally used the account, and I just forgot about it entirely at the point when I filled in the original JSA form (with difficulty, I don't do forms well), and honestly don't recall once thinking about it until this letter arrived.
The strange thing is that they have an account number for it listed on the letter, but it isn't the one for my account. I'm not sure what's happened here. Is it a mistake on thier part, or do they think I've got another account as well?
The letter asks to see my bank statements, proof of the individual Savings Account (with transactions, which only consists of my grandmother putting money in every now and then), and anything else I may have. It mentions nothing of an interview or being investigated for benefit fraud.
What should I do? I'm not on JSA anymore, and i dont' even know if the Individual Savings Account they've asked for details on is even the one I have. Should I go to them with the details of the one I do have, and run the risk of them possibly thinking I have two individual savings accounts, or just let them know that I dont have the one they think I do, and leave it at that? I don't want to rock the boat anymore than it already has been.
I do want to pay back what I might owe them, and get it all put right, I didn't intentionally mislead them. But I'm very scared about what might happen. When I hand the information in, will that mean I get accused of deliberate fraud and get arrested, or have to go court?
Some people may think that forgetting about an account is impossible, but i forget all sorts of things all the time, of both big and small importance. it's a big problem for me.

cashless_wonder

OP you need to start your own thread, this one is ancient & you're not going to get the answers you need . . .