EE broadband router limitations

Scary_

A bit of a warning/tip

We recently switched from TalkTalk broadband to EE, both standard Adsl broadband. The switch went well at first despite a delay caused by a local power cut on the day. However we soon realised our various devices weren't getting the sort of speeds we were used to. There was lots of buffering and slow loading webpages.

Running a speed test app on my phone showed that at times I was getting 0.1Mbps, and other times I was getting 7, while my son's tablet was reliably getting YouTube videos and then the next minute was complaining that it had frozen.

Several calls to EE, first one said that it was because we had about 13 devices connected and they were all sharing the Internet bandwidth. I pointed out that 5 of these are lightbulbs and switches that are LAN devices and don't connect to the Internet. Anyway I turned off all but a couple of phones and the problem was still there. Second call and the line was tested to a single wired laptop and we were getting 7Mbps.


Eventually I occurred to me that the Internet connection itself was fine. Changing wifi channel didn't help (and their so called intelligent WiFi kept giving us the worst channel).

I'm the end I discovered that I can use any modem/router. So I dug out the old Talk Talk modem and put my EE login details into that. A couple of other settings changed and our WiFi network was back to how it was with EE, just being supplied by EE for less per month. A 5 year old router thrashing a brand new one in terms of quality and speed


So if you're in this situation, don't get fobbed off by EE (or any ISP) and certainly don't let them persuade you to upgrade. Try another modem if you have one. That said, some ISPs don't ile you not using their modem and won't give you the login details

[Deleted User]

That sounds 100% like a faulty router (on the WiFi side anyway), luckily you can change it with EE but the only way to be sure would to be to badger them for a new router.

AndyPK

Yes, the EE router I received about 2 years ago was hopeless. (and very odd issues!)


Thank fully I was able to pick up and old Orange router and use that. Problem fixed!

asusdavid

A blogger claims to possess found a flaw in EE!!!8217;s BrightBox broadband routers that would leave sensitive info accessible to hackers A flaw in EE!!!8217;s broadband routers may leave user information susceptible to hackers. Computer programmer Scott Helme claimed he discovered a way to compromise the BrightBox devices engineering science customers use, creating it !!!8220;incredibly simple to access sensitive information!!!8221;, as well as the administrator's parole and ISP user credentials.