Didn't realise I was buying from China - now can't get refund

chesscat

I bought clothes from a website called "Dresslink"which cost around £250.

The website said that you could return things but you would be responsible for the cost of postage. I had no idea that the company was based in China though and it doesn't seem to say this anywhere on the website. The first problem I had was I was asked to pay some kind of import tax which I was not expecting. But the bigger problem is all of the clothes are complete rubbish and so I need to send them back and:
1) it cost me around £30 to get them shipped to China; and
2) I have just got this message from the shipping company "The consignee will not pay the duty/taxes of 101.65USD, please advise if you will pay this". I can't spend another $100 on this! Surely there should have been warning about this on the website?! I feel like I have been completely swindled. I have since found tons of terrible reviews of the company where people have experienced the same problem and the company refuses to refund things even when they do arrive back in perfect condition. What should I do?

Thanks for any help you can give

glentoran99

https://uk.dresslink.com/Help-detail-code-faq.html


Dresslink.com doesn!!!8217;t charge any taxes for its purchases, so now you are paid in full. However, since your order is shipping from China, it may be subject to customs or import duties charged once your order reaches your country.

glentoran99

Dresslink.com doesn!!!8217;t charge any taxes for its purchases, so now you are paid in full. However, since your order is shipping from China, it may be subject to customs or import duties charged once your order reaches your country.

https://uk.dresslink.com/Help-detail-code-terms_conditions.html

DCFC79

Its not a swindle, you just didn't check where the items were coming from. Wish you luck in getting your money back.

pmduk

In their FAQs under General Questions: What is Dresslink

Dresslink.com is an online ladies'fashion supplier. We are legally registered as a private company in China, and have received business license from China government. Purchase at Dresslink.com indicates safe and well-managed trade.

It's your responsibility to research before buying, sorry.

photome

Research before you buy.

Always look for contact details an address and phone number for a start, even then it’s sometimes fake .

I couldn’t find either .

How did you find the site?

GDB2222

Did you pay by credit card? Ask your card company for a charge-back.

Greta_Sharbo

You won't get a chargeback/s75 for a change of mind.

GDB2222

Greta_Sharbo wrote: »

You won't get a chargeback/s75 for a change of mind.

You saying the Consumer Contract Regs don't apply?

glentoran99

GDB2222 wrote: »

You saying the Consumer Contract Regs don't apply?

What do the Chinese consumer regs say?


Not to mention the items haven't been returned (they have been sent not delivered)

GDB2222

glentoran99 wrote: »

What do the Chinese consumer regs say?


Not to mention the items haven't been returned (they have been sent not delivered)

Sale in the Uk, using a Uk credit card. Like I said, make a chargeback request.