Novair claim deny, external engine fault. Safety issue. Smells like bs

Jhenrikb

Hi does this smell like bs?
I'm new to all of this and appreciate any help I can get.

Regards

We refer to your trip with booking number 180307-4930-00 and will with this regret that you got a dull end to your holiday due to flight delay on Novair's route
NVR 324 from Zakynthos to Oslo.

Ordinary departure time from Zakynthos on 12 June 2018 at. 12:30
Current departure time from Zakynthos 12th June 2018 at. 9.22
Ordinary arrival time to Oslo, 12 June 2018 at. 15.15
Current arrival time to Oslo on 13 June 2018 at. 0050
All times are local.

The delay was, according to the Aviation Authorities and Novair at 9.35 min.

Reason for delay: Reason for delay: The delay was due to a malfunction of an engine after arrival at Oslo Airport on the evening of 11 June. Before the error was corrected, it was not possible to use the machine for safety reasons. Therefore, extra capacity was taken to operate the flight to Zakynthos, but unfortunately it took a long time before this was clear. The engine underwent thorough investigations, and the manufacturer has checked all the results of the tests. They concluded that the problem was due to a production error, a non-airline relationship and crew control, and the company had no prerequisites for anticipating or initiating measures to avoid. The European Court of Justice finds that certain cases of technical failure, including special manufacturing defects affecting aviation safety, can escape the airline from their responsibility to pay compensation under EU Regulation 261/04. The Packaging Council has also made similar decisions in matters relating to the same. Based on this, there will be no basis for compensation under EU Regulation 261/04 in this case.

In accordance with the General Terms and Conditions for Package Travel, cf. § 8.2, compensation for delay exceeding 8 hours will be paid. This applies to journeys with a duration of between 5 and 8 days. For journeys with a duration of more than 8 days, the delay must exceed 12 hours for compensation to be paid. In case of unforeseen events, the deadlines are doubled. In case of delay on the return journey, no compensation will be paid. The guests were driven to a hotel and care was given in the waiting period.

On behalf of Apollo and Novair, we regret the inconvenience this delay caused. We still hope you had a nice holiday in Zakynthos and that we are looking forward to seeing you again on a later occasion.

jpsartre

Well they are correct that manufacturing defects which would not come to light during normal maintenance is extraordinary circumstances. Whether they are giving you the whole story is another question. It's impossible to say either way from their email.

Tyzap

Don't know why this has been posted again here but there is a reply on the correct thread here...

https://forums.moneysavingexpert.com/showpost.php?p=74450450&postcount=813