ID Mobile and spam calls that get charged without answering help

deefadog

Hi guys,

My daughter has an ID Mobile contract (Although i don't think this post is directed at them). Recently she has had a few missed calls from Random countries, such as Africa etc.

She has not answered these, but she has been charged by the operator (there are a few online articles supporting this, but no definitive answer to stop it). We noticed this as I have a 35 cap on anything not in her contract.

ID refunded this money, but how do i stop this form happening again and again.

Her international calling was on, but i have switched that off now, not sure if this will make a difference though.

Anyone else had similar experience or know how to stop this?

Thanks in advance

Ian011

You cannot be charged for incoming calls. That is not how the telephone system works.

deefadog

Well, you have learnt something new today then, because i have and the operator confirmed this.

AndyPix

You definitely cannot be charged for an incoming call that is not even answered - that would be ridiculas


You have your wires crossed somewhere

deefadog

http://www.thisismoney.co.uk/money/bills/article-3560304/The-terrifying-new-mobile-phone-scam-leaves-300-bill-calls-never-made.html

AndyPix

^^ Yes I read that too .


It has to be malware on the phone that is making the call as there is no way to manipulate the telephone system to charge for an unanswered incoming call.


Quite a clever mulit-pronged attack


[EMAIL="B@stards"]B@stards[/EMAIL]

Ian011

deefadog wrote: »

http://www.thisismoney.co.uk/money/bills/article-3560304/The-terrifying-new-mobile-phone-scam-leaves-300-bill-calls-never-made.html

The subsequent Ofcom investigation into that scam concluded (several months later) that in each case the caller had called the number back and in several cases had failed to end the call. In some cases, phones were also on charge hence failure to deplete battery and end call sooner. This was a simple case of "wangiri".

idmobile

Hi, It's unlikely that you would be charged for answering a call whilst you are in the UK. However in some cases callers may have a premium rate message which can sometime incur charges.

In order to advise you more accurately, we would advise that you contact us over Social Media via the account below.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk