Virgin Broadband Wireless Setup Help Required

Nick_A_2

Hello, is there any chance someone can help me troubleshoot a virgin broadband connection with wireless router?

Brand: Zyxel
Model: NBG334w
Setup:

System Name: NBG334W
Firmware Version: V3.60(AMS.0) | 05/18/2007
WAN Information
- MAC Address: omitted
- IP Address: omitted
- IP Subnet Mask: 255.255.252.0
- DHCP: Client
LAN Information:
- MAC Address: omitted
- IP Address: 192.168.1.1
- IP Subnet Mask: 255.255.255.0
- DHCP: Server
WLAN Information:
- MAC Address: omitted
- Name(SSID): zyxel
- Channel: 6
- Operating Channel: 6
- Security Mode: WPA-PSK
- 802.11 Mode: 802.11b/g

# IP Address Host Name MAC Address
1 192.168.1.33 dell omitted

Observations:

1. Laptop connects to router but gets no internet connectivity.
2. 4 laptops can connect and gain internet connectivity successfully, but 1 cannot.
3. This 1 laptop cannot get connectivity via ethernet cable.

What next steps should I take to troubleshoot?

Thanks in advance,

Nick.

Red_Rose_Exile

Start off by making sure that the 1 laptop that can't get access hasn't got a firewall blocking access

Nick_A_2

Hi, the FW has been disabled.

startrekker

Is the lan connection on laptop 1 enabled?

Nick_A_2

startrekker wrote: »

Is the lan connection on laptop 1 enabled?

LAN is enabled when directly connected and wireless lan was enabled when trying to connect to router via wireless.

I get a local IP address in both cases but I get no internet connectivity?

Nick.

Red_Rose_Exile

In your router, have you set your router to be a dynamic connection

Open your internet browser

In the address bar type in 192.168.1.1

put in your password

Make sure that the PPTP configuration is set to Get automatically from ISP (default), and that your Password and MY Login are set correctly

See Chapter 22 section 3 of the user manual

Nick_A_2

Red Rose Exile, does this apply for cable connections? I didn't notice any username passwords? The router connects to a Virgin cable modem.

Nick.

Red_Rose_Exile

Virgin Media: Are your user name and password correct?

Just as a matter of interest, is the wireless adaptor using the same channel as the rest?

Nick_A_2

Hi, there isn't a user name/password on the router and I'm not sure about the virgin modem/box.

How do I check the channel? I can connect to the router and get a local ip address?

Nick.

Nick_A_2

Hi, what shall I check next?

Nick.

espresso

Nick_A wrote: »

Hi, what shall I check next?

Nick.

From the laptop with no connectivity, do Start, Run, Cmd OK and type ipconfig /all into the window. Copy and paste the output here.

Check the internet protocol TCP/IP property settings - compare with one of your working laptops.