Vodafone - upgraded, returned within 14 days but charged

adonis10

Is it correct that I have to pay for the period of time I had an upgraded phone even though I returned it within the cooling off period? My latest bill is a chunk higher than it should be so assuming that this is what has happened.

Anyone experienced similar?

Buzby

Yes - the correct tariff for the period it was active. It is stated in the T&Cs

mobilejunkie

Vodafone may be generous, but there is (otherwise) no automatic "cooling off" period for upgrades. The larger bill may also have something to do with exceeding the pro-rata allowance when the previous contract ended - though never having "upgraded" I'm not entirely sure how that works.

Vodafone

Hi adonis10,

I understand your concerns about the bill.

If you believe that there's an error with it, please email us via the form here.

To access the form you'll need to enter the code EFT195.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that I've received it.

Kind regards,

Lee

Vodafone Social Media

adonis10

Vodafone wrote: »

Hi adonis10,

I understand your concerns about the bill.

If you believe that there's an error with it, please email us via the form here.

To access the form you'll need to enter the code EFT195.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that I've received it.

Kind regards,

Lee

Vodafone Social Media

Thanks, all done.


Ref 18942592

Vodafone

Hi adonis10,

We've got your email and we'll get back to you as soon as possible.

Kind regards,

Lee

Vodafone Social Media