MSE News: MSE victory as Ofgem looks to compensate consumers for late switching bills

Graham1

For anyone hoping this will help them now, be aware that it has not come into effect yet.

https://www.ofgem.gov.uk/system/files/docs/2018/12/way_forward_on_supplier_guaranteed_standards_or_switching_and_si_consultation_on_a_statutory_instrument_to_bring_them_into_force.pdf

Appendix 3, table A1, says "for implementation in Q1 2019"

My understanding is that suppliers will then have 2 months to comply with the new rules.

If I am mistaken in any of this please update with what you know.

merchcon55

matelodave wrote: »

Unfortunately it will just put up bills in the long term because they'll just recover the cost of their inefficiency from their customers.

We've seen this time and time again - so absurd to think this is a "win". Zero sum game i'm afraid.

londonice

Hi,
Does anyone know if this has now come into effect for all suppliers please?


Might be useful if I don't hear from my old supplier as I've got a credit balance and the final bill hasn't been done yet (two weeks to go).


Thanks.

Paenymion

Comes into force 1st May 2019

I'm not allowed to post links yet, but it's from the OFGEM site.

Clairabella

I have just received a revised final bill 11 months after paying the final bill. So energy is saying that they have only just received the meter readings from my new supplier  Do I have to pay this under the new ruling? 

MWT

Clairabella said:

I have just received a revised final bill 11 months after paying the final bill. So energy is saying that they have only just received the meter readings from my new supplier  Do I have to pay this under the new ruling? 

Nothing here lets you avoid paying the bill, but do check that the final meter reading they are using for this new bill matches the one your new supplier used to open your account with...

Clairabella

Thank you very much, I'd not thought of that!

[Deleted User]

Clairabella said:

I have just received a revised final bill 11 months after paying the final bill. So energy is saying that they have only just received the meter readings from my new supplier  Do I have to pay this under the new ruling? 

Speak to your present and ask them to confirm when the opening/closing readings were received from their Data Collector? 

Joe9090

System said:

The opening reading is verified by the Data Collectors within 10 to 14 days.

 I know the above was written in 2018 but why does it now take up to six weeks for most suppliers to provide the final bill?

Gerry1

Joe9090 said:

System said:

The opening reading is verified by the Data Collectors within 10 to 14 days.

 I know the above was written in 2018 but why does it now take up to six weeks for most suppliers to provide the final bill?

So that they can hang on to your credit balance for eight glorious weeks !