Virgin Media did not tell me it was a 6 month deal at POS need help on how to get them to review

adgoodwin · 11 June 2018 at 6:54PM

Hi all,

Just after some general advice.

After approx 4 years with Virgin, last September I called to try and reduce my package and get a better deal. Explaining I only wanted broadband and basic TV. However, they did the old that'd be 50 whatever pounds and for 60 odd pounds we can do this all together as a bundle. They did not tell me it would be 80 pounds 6 month down the line on the phone at the time of sale.

Now it is 8 months on and I've been trying to explain to someone that I feel this was mis-sold. Virgin have not investigated but say the notes say they did explain this, and that it doesn't matter as the contract (which I admittedly cannot find or remember viewing) clearly states this and I had 14 days to cancel.

I am arguing that this was not made clear at all at POS but they have said if they raise the complaint they will only close it immediately as unsatisfised and that is it. They don't have records of the phone calls from over 6 months ago and its my own fault for not checking a contract.

My argument is that the contract should never have been issued without first clarifying the service and price verbally on the phone by distance selling regulations. Come the 2nd July they will send the contract to debt collectors for none payment. How do I avoid this and get them to take my complaint seriously?