Has retailer got a right to inspection?

[Deleted User]

Mishomeister wrote: »

They don't turn it on and test it. This is something tbe delivery guys could do on collection.

The "delivery guys" are not qualified to determine whether there is a genuine fault, indeed the very act of moving an installed fridge can cause damage.

There is little point in the OP fighting this. The engineer who inspects the product may well be able to provide a quick remedy.

If no fault can be found, of course, they won't be uplifting the item at all.

reason2

If i was a sceptical person id say someone broke it and now wants a refund for being faulty and hence not wanting the retailer to inspect.

but yes, within 30 days they do have a right to confirm the fault.

as for Argos argument, as a previous Argos employee who dealt with returns and refunds, checks depend on the item, eg. a faulty phone or apple watch isnt just accepted as faulty, but a toy or clock etc could be.

SuperHan

Les79 wrote: »

My view is that the 30 days allows OP to reject non faulty goods for a full refund. Alternatively, if an agreed fault is confirmed then OP can demand a full refund as apposed to the usual 1x repair attempt from the company

Unfortunately your view is wrong.


You do not have a statutory right to reject non faulty* goods in any time frame.


If you buy something in a shop and change your mind and want to reject, you have no statutory right to do that, you are relying on the policy of that shop.


*assuming by faulty you mean not conforming to contract.

Mishomeister

reason2 wrote: »

If i was a sceptical person id say someone broke it and now wants a refund for being faulty and hence not wanting the retailer to inspect.

but yes, within 30 days they do have a right to confirm the fault.

as for Argos argument, as a previous Argos employee who dealt with returns and refunds, checks depend on the item, eg. a faulty phone or apple watch isnt just accepted as faulty, but a toy or clock etc could be.

The issue is not that I don't want the inspection as such the issue is that already being inconvenienced by the retailer by them sending me a faulty item tis means that the day off work that I had to take to received it was wasted, I will be also wasting the day off work when their delivery people will come to pick it up.
I will also waste day off work when I will be getting a new fridge freezer which I will have to buys as this one is faulty to be delivered.
So instead of just wasting one day (for the original fridgefreezer to be delivered) I will be wasting at least 3 days.


Now, why should I be wasting another day to wait for their engineer to come and inspect the fridge-freezer?


I am OK if he could come at the convenient time for me which would be evening and weekends but why should I be disadvantaging myself even further by this engineer's visit?

[Deleted User]

Mishomeister wrote: »

why should I be disadvantaging myself even further by this engineer's visit?

As already explained, the inspection may well reveal a simple remedy for the "fault" you are reporting. There may well be no need for the item to be uplifted at all.

You still haven't detailed exactly what you think is wrong with it? Could it simply be user error?

As for expecting the engineer to visit only in the evening or at the weekend, I can't see that as being reasonable I'm afraid.

bap98189

Mishomeister wrote: »

Now, why should I be wasting another day to wait for their engineer to come and inspect the fridge-freezer?

Because you want your money back. You may not like it, but you are going to have to let them inspect it if you want that to happen.

KeithP

Mishomeister wrote: »

Well, if you take a faulty item to Argos they would not be inspecting anything and just take your word that it is faulty.

Have you tried taking a fridge freezer back to Argos?

Deastons

Ectophile wrote: »

The retailer is certainly allowed to inspect the goods to make sure that they really are faulty. Otherwise, everybody could get a refund within 30 days on anything, just by saying it's faulty and refusing to let the retailer see it until after they have the money back.

I don't believe this to be true. If the product develops a fault within the first six months, the assumption is that the product was inherently faulty.

The OP says the fault occurred within a few weeks. There's no question - they're entitled to a refund/replacement.

reason2

you're missing the bit where it also says "unless the retailer can prove otherwise"

as for the moaning about inconvenience - its just a fact of life that sometimes something goes wrong and when it does not everything can be dropped and the world starts revolving around the customer.

Stores arent on standby in case customer A has a problem. Most of the time things go smoothly, but when they dont, you have to suck it up and deal with process.

seems like a mountain out of a mole hill this one

[Deleted User]

Deastons wrote: »

I don't believe this to be true. If the product develops a fault within the first six months, the assumption is that the product was inherently faulty.

The point is that currently there is only the OP's word that there is anything wrong with this large and relatively expensive item.
The retailer is, of course, allowed to examine the item to ascertain the nature of any fault and it is only good sense that this examination should take place prior to any uplift taking place.

As I've already said earlier, it's very possible that the problem has a quick and easy remedy which the inspection will provide.

Since the OP has steadfastly ignored any query here about what the actual "fault" is, there is also the distinct possibility that this is simply "buyer's remorse".