Plusnet Caller Display

Roger1

molerat wrote: »

It's Mrs Roger you need to discuss it with in no uncertain terms !

She says she didn't press 3, and BT tends to support her as they don't show any connected calls at the time (but see below).

A bit more detail. The 1471 calls were made in quick succession on the same date:
08:09 1471 fee £0.300
08:09 1471 fee £0.300
08:11 1471 fee £0.300

Other calls, all to the same 020- number on the same day:
08:12 32 seconds £0.360
08:29 12 seconds £0.360
08:34 45 seconds £0.360

Possibly one of these could have been activated by pressing 3, but at least two of them not. It seems BT charge for dialled calls that don't connect - is this true?

We rarely make calls from our BT line (just at weekends when 'free') and these details show why. We normally call indirect using 18185 (OK, that's using the BT line) or mobiles. Those calls would have cost 3p-5p each instead of 36p using these. And at least mobiles show numbers of incoming callers.

Neil_Jones

Roger1 wrote: »

It seems BT charge for dialled calls that don't connect - is this true?

If these were calls to companies then the call could have been answered by a call centre or automated system or something like that. Just because you hear a ringing tone doesn't necessarily mean there has no answer, indeed sometimes companies play their messages, holding music and then put you through to somebody after a ringing tone.

We rarely make calls from our BT line (just at weekends when 'free') and these details show why. We normally call indirect using 18185 (OK, that's using the BT line) or mobiles. Those calls would have cost 3p-5p each instead of 36p using these. And at least mobiles show numbers of incoming callers.

And this is why I don't make any landline calls either. I'm on Three 321 for the mobile, calls cost me 3p a minute. Plusnet, my provider, charge 22p just to set the call up.