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Crocodile Verandas - No Cancellation Rights for Bespoke Product?

1235

Comments

  • Watson78
    Watson78 Posts: 11 Forumite
    Satisfactory conclusion but my posting has appeared earlier in the thread for some reason
  • Watson78
    Watson78 Posts: 11 Forumite
    Oops
    Not earlier ��
  • photome
    photome Posts: 16,712 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
    How did you get deposit back
  • Watson78
    Watson78 Posts: 11 Forumite
    They refunded it
    I emailed and then sent copies of 5 emails by recorded delivery and consumed large amounts of humble pie
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Personally I think they know their T&C's are flawed so anyone prepared to fight will win, they will however still catch a few.
  • waamo
    waamo Posts: 10,298 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    Watson78 wrote: »
    Concluded business with Crocodile
    Deposit returned less expenses
    Sorry to have messed them about by cancelling and grateful to end the matter
    Thanks to all on this forum and CAB also Rachel at Knights soliciters for invaluable advice

    Good result, well done. IMHO humble pie works better than legal threats.

    Out of interest can you tell us what the solicitors opinion was?
  • Watson78
    Watson78 Posts: 11 Forumite
    Solicitor gave lots of options including it could go on for 12 months and try direct approach
    Gave lengthy replies costed at about £300 but waived charges
  • pmduk
    pmduk Posts: 10,695 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    A decent solicitor! What a rare breed.
  • waamo
    waamo Posts: 10,298 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    Watson78 wrote: »
    Solicitor gave lots of options including it could go on for 12 months and try direct approach
    Gave lengthy replies costed at about £300 but waived charges

    What a decent thing to do. So would it be fair to say the solicitor wasn't wholly confident you would win if it went to court rather it would be a bit of a gamble?

    If so, given this wouldn't be a "small claim", that could be one heck of a gamble.
  • Watson78
    Watson78 Posts: 11 Forumite
    I decided that after reading solicitors options and possible charges that costs could be more than the deposit paid so took the personal approach which thankfully was well received by Crocodile
This discussion has been closed.
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