Crocodile Verandas - No Cancellation Rights for Bespoke Product?

Watson78

Oops sorry ��

photome

Watson78 wrote: »

We are in exactly the position of OP with Crocodile
Was a conclusion reached with them

You may never know as the OP hasn’t logged in for months.

It would be good if OP returned with a conclusion

robatwork

Must have missed this one.

But enjoyed the image of an Inflatable Armadillo buying a Crocodile Veranda.

waamo

Watson78 wrote: »

We find ourselves in this exact situation
No survey but told unable to cancel
Did the OP resolve with Crocodile

Despite my reservations about launching a claim that could potentially be outside the "small claim" arena I think sending an LBA might be an idea.

Some companies would wish to avoid court and negotiate. It's a low risk step forward.

It would be nice if the op updated us though.

bris

Watson78 wrote: »

We find ourselves in this exact situation
No survey but told unable to cancel
Did the OP resolve with Crocodile

OP hasn't posted back but regardless I think the T&C's are unfair so unenforceable.


The contract may be signed but as no survey has started then the service should have a cancellation period of 14 days.


I may see their point if after you signed they went to work straight away with you waiving your rights due to work commencing but none of this has happened.


I don't think this contract would hold up in court as to me it's a blatant attempt to disregard consumer rights.

owen_money

photome wrote: »

You may never know as the OP hasn’t logged in for months.

It would be good if OP returned with a conclusion

He's probably enjoying his veranda.

The bit I'm more interested in is the conversation he and his wife had after she told him she'd just signed a contract for a £12,000 veranda while he was out :rotfl: (post #1)

He said it was 'a bit rash' of her, I bet he didn't use those words while they were 'discussing' it

Watson78

Thanks for all replies
How do I send a PM to the OP
Are PM messages emailed to posters on this site

waamo

Watson78 wrote: »

Thanks for all replies
How do I send a PM to the OP
Are PM messages emailed to posters on this site

Click on there username and a drop down appears. Personally I have email notifications turned off. The op may not have selected that option.

Watson78

Thanks for the quick reply🤙

Watson78

Concluded business with Crocodile
Deposit returned less expenses
Sorry to have messed them about by cancelling and grateful to end the matter
Thanks to all on this forum and CAB also Rachel at Knights soliciters for invaluable advice