E.on wants to double my monthly direct debit

zagfles

E.ON_Company_Representative:_Malc wrote: »

Hello zagfles and sorry for the late reply. I'm not ignoring you but am gradually working my way through the questions on this thread in the order they were posted.

Annual payment reviews are carried out on the 12th month anniversary of when the arrangement was set up. This wasn't always the case. We did have a spring review policy but, following many requests from customers, we put in place the current system about 5 years ago.

We use the Average Daily Consumption (ADCs) figures for the past 12 months to work out what we believe payments should be and, yes, seasonal variations are taken into consideration.

The more meter readings we have, the more accurate our assessment of future energy use will be. As you say, this can only be an estimate as they're based on the past and circumstances change. As I mentioned above in reply to orangesnaps, we tend to find the longer accounts run and where we have regular readings, the less likely we are to recommend changes. Of course, a harsh winter or major lifestyle changes will drive a coach and horses through this theory. The online Direct Debit Manager I've talked about previously is designed to help customers cope with these changes and gives them more control over their arrangements.

Overall, we try to prevent too much credit or debit building up on accounts as we aim for a zero balance by the annual review. Where arrangements fall short of this, we'll automatically refund any credit over a fiver at the annual review or include a debit balance in the ongoing arrangement and spread this up to the next review.

Sorry again for the late reply zagfles. Let me know if you've any more questions as happy to help.

Malc

Thanks for the reply. So it seems the issue I've been banging on about won't apply to the OP. It's just an issue I've had with several suppliers so I thought it might apply.

Doing a review after 12 months is clearly the sensible way to do things. I can understand why suppliers might want to do a spring review, but if they do, they should not be setting the initial DD to 1/12th of the expected annual bill (unless customer joins in the spring), they should account for the seasons between joining and the review date.

Former_E.ON_Company_Representative:_Malc

zagfles wrote: »

Thanks for the reply. So it seems the issue I've been banging on about won't apply to the OP. It's just an issue I've had with several suppliers so I thought it might apply.

Doing a review after 12 months is clearly the sensible way to do things. I can understand why suppliers might want to do a spring review, but if they do, they should not be setting the initial DD to 1/12th of the expected annual bill (unless customer joins in the spring), they should account for the seasons between joining and the review date.

Morning zagfles and I agree. We've found doing annual reviews at the 12th month anniversary suits our customers much better than the spring reviews we used to do.

Malc