Parking Eye Warrington Central Station car park

esf

I parked in a car park adjacent to a railway station in December last year, tried to pay in the machine with my debit card but the machine was running very slowly and wasn't accepting my card.
As I had a train to catch, I paid cash instead (whilst the card was still in the machine), it printed what I believe to be a ticket with my registration number on it, which I gave to my adult daughter to put on the dashboard.
After printing the ticket, the machine then printed out a void transaction receipt for the card payment I was trying to make.
We caught our train and came back several hours later, not in the least worried about any parking charges.
A couple of weeks later I received a PCN in the post. They're stating that I didn't pay and display. They have provided two ANPCR photo's showing my car entering and leaving the car park.
Unfortunately, by this point, I had mislaid the original ticket but I still had my voided transaction ticket.
I sent off a POPLA appeal but didn't realise that I shouldn't admit who the driver was and as I wasn't aware of this website at the time, I've probably made a bit of a mess of the appeal.
I stated that I had paid and displayed and although I had been unable to locate my ticket, i provided a copy of the void transaction showing my intent to pay. I also stated that I'd paid the fee in cash and put the ticket in the window screen.
The photo of my car leaving the station shows that the lower part of my windscreen is obscured by snow.
I've now received a letter before claim from Parking Eye's legal department saying the POPLA appeal was unsuccessful (I've not been able to access the site because I've forgotten the password and I'm still waiting for them to reset it for me).
I've been quite ill recently and stupidly have not replied to the letter before claim within the 30 days which ended approximately 2 weeks ago. On chatting with a friend and being pointed towards this site, I've realised I shouldn't have stuck my head in the sand. Is it too late to send my response to their letter before claim?

waamo

You need to read the thread at the top of this board that tells Newbies to read it first.

In that thread is a section on dealing with letters before claims and it has links to templates to use.

esf

I already have read the newbie thread, I'm going to use the letter before claim response that's in the thread but I'm wondering whether it's too late as i'm outside the time for replying or should I still send the response anyway?

waamo

Send it anyway. If this goes to court a late response looks better than no response.

The_Deep

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

Hospital car parks and residential complex tickets have been especially mentioned.

The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.

Hockey27

The key to all railway tickets is the 6 month window, once it has got past 6 months you can no longer be chased for the charge.

Although you have admitted to being the driver all is not lost! What you need to do now is plan a drawn out game of email tennis, during this game you must wait till the last possible moment to send in a reply, 28 days to reply, send it on day 26.

You need to plan out a list of questions and how you will deal with responses. Each email should contain only 1 question (or follow up) in order to drag the process out. You reference POPLA, so I'm guessing you have done research previously, and put a decent appeal together. Again now, do the same research and ask the questions directly, i.e.

1 - Can you please provide me land owner authority
WAIT
2 - Can you provide images of all signage in place at the site in question, and planning permission for them
WAIT
3 - Can you please explain the basis of this charge
WAIT

etc etc

Once past 6 months contact them and politely ask them to cease all contact with you. paperwork

KeithP

Your thread title says "Parking Eye Warrington Central Station car park"

Warrington Central Station car park is run by APCOA.

OP, you were either not parked in Warrington Central Station car park, or your recent letter is not from ParkingEye.

Which is it?

chrisw

KeithP wrote: »

Your thread title says "Parking Eye Warrington Central Station car park"

Warrington Central Station car park is run by APCOA.

OP, you were either not parked in Warrington Central Station car park, or your recent letter is not from ParkingEye.

Which is it?

It's very confusing round there. The old station parking on the left is APCOA but the new car park adjacent to it on the right is Parking Eye. The difference between them is not obvious, I recently stopped someone buying a ticket from the station car park machine who had parked on the Parking Eye car park.

Coupon-mad

Is it too late to send my response to their letter before claim?

email:

enforcement@parkingeye.co.uk

...in the morning.

NO LETTERS SNAIL MAIL TO PARKINGEYE.

Also - send a SAR to POPLA (for the decision and all data held including the evidence from PE) and to ParkingEye as well, for all evidence, photos, PDT machine records and the POPLA decision they received about your case, and any near-miss or 'failed' VRN input at the time.

And also send this fightback complaint to the DVLA:

https://forums.moneysavingexpert.com/discussion/5849784/june-2018-start-of-the-new-ppc-and-dvla-fightback-gdpr-related

HTH - email PE every time, it's quicker & keeps them busy. Only use post if they insist a SAR must be sent that way.