Patient Access App not working

Primrose

Has anybody tried to use the new updated Patient Access App on their Apple ipad or iphone?


Both my husband and I have tried to use it today to book appointments and order prescriptions and it just doesn't seem to be working at all. .


Can't find any way of giving feedback about it. Would the NHS have had a hand in the development of this? If so, Heaven Help us with technological advances in the NHS going forward!

ballyblack

Its all been changed recently, working fine on Android after I updated it

Go to Apple store update/download again

or uninstall and reinstall for the new version

Cornucopia

I logged in earlier and it was very, very slow. Worked eventually, though.

warby68

It says on the online version homepage that its experiencing problems and 'currently unavailable'

I tried it quite a few times tonight before I spotted the message.

ballyblack

yes very slow or no access today.

It was fine before they updated the site!:mad:

halfpint01

patient access is not working wont even let me log in
new and improved they say ?

Primrose

I think it,s a cunning ploy by the NHS to stop patients getting GP appointments. And they're telling us that in the future they will be governed by more technology than ever before !

Marmaduke123

I can't log in at the moment on my phone, where it had automatically updated to the new version.

On my tablet though, I can't even have the new version, my device is not supported! Probably too old, like me!

Cornucopia

As an IT person of many years standing, it really does depress me when large organisations cannot resist making big launches like this when (a) they are clearly not ready, and (b) it is rarely necessary with modern technology to make big launches all in one go.

Primrose

Cornucopia wrote: »

As an IT person of many years standing, it really does depress me when large organisations cannot resist making big launches like this when (a) they are clearly not ready, and (b) it is rarely necessary with modern technology to make big launches all in one go.

I couldn,t agree more, especially when the NHS as an organisation is currently so much under the spotlight and struggling in so many areas.
Surely it should have been possible to launch a pilot scheme in one or two Clinical Commissioning areas first and then iron out any hiccups which occur.

daveuk321

Typical Government update, worked fine before, doesn't work at all now
If it aint broke,don't bloody fix it !