Outlook email "sent" folder and icon

wallofbeans

grumpycrab wrote: »

Sorry-for work. So your email address is something like wallofbeans@yourcompany.com rather than @gmail.com. Or. @outlook.com ? If so, talk to your IT Dept.

Ah yes, the work email is @ a company. So they'll know what the two different sent boxes are for? I'll try them for sure...

I just thought I'd be able to find someone who understands the complexities of Microsoft Outlook... they are the ones who've added the two sent boxes and not the company I work for...

grumpycrab

Not sure how much you can play with (work Outlook) but 1 icon may refer to server storage (at your work) and the other may be local storage (on your computer).
https://support.office.com/en-us/article/imap-account-folder-settings-0482aa66-745f-4f60-b15d-57fc8ccf3717

wallofbeans

grumpycrab wrote: »

Not sure how much you can play with (work Outlook) but 1 icon may refer to server storage (at your work) and the other may be local storage (on your computer).
https://support.office.com/en-us/article/imap-account-folder-settings-0482aa66-745f-4f60-b15d-57fc8ccf3717

Thanks. Perhaps that's it. I can't find any specific reference to these two folders though. Surely other people must have the same confusion...

I thought it was all server based so I can access it anywhere. It's very odd.

grumpycrab

wallofbeans wrote: »

I thought it was all server based so I can access it anywhere.

That's fine until you end up somewhere without a connection (less likely these days).

wallofbeans

grumpycrab wrote: »

That's fine until you end up somewhere without a connection (less likely these days).

Ah yes, but that would only be a problem if you wanted your work to be able to get in touch with you. I welcome that situation - "sorry, couldn't do work, no email connection."

stragglebod

grumpycrab wrote: »

That's fine until you end up somewhere without a connection (less likely these days).

Exchange accounts sync an offline copy of your mailbox to your PC so even if you can't send/receive new messages you can at least view previous ones.

Back to the original question, there's a setting somewhere that allows you to file sent replies in the folder the original message is is rather than the sent items folder. That might be what's going on.

The outbox is a temporary folder for messages you've sent but they've not been passed on to the Exchange server - because you're offline for example.