Hoseasons
steviebuk
Forumite 115 Posts
Not sure if I can create links yet or if Hoseasons will block this for hotlinking.
However, this is their so called T&C for when booking holidays. I'm sure there is stuff in that, that would be classed as unlawful but not being a lawyer I'm unsure what to look at.
ge.tt/6lyk0wp2
Mentioning as having issues with them at the moment and their "algorithm" that charges one price one day, next day drops price by £100. Despite the day before actually speaking to them on the phone and them refusing to discount on a place we'd stayed at and had issues (long story coming soon).
Anyway. In that T&C nowhere does it state that when you complain to a park, that you have to do it via a phone call. So I assume, if said park has a Twitter account or e-mail, using either of these should be classed as valid forms of complaint while at the park. So if you have an issue that you need resolved, according to the T&C you have to give the park a chance to resolve it while there. That's fine, but if I read their T&C right, they don't specifically say "You must CALL the park to resolve the issue". They just state you need to make contact with the park first to allow them to resolve it.
Being picky I know, but they have annoyed me so much. I never want to have to use Hoseasons or Darwin Escapes ever again. Hoseasons call centre wouldn't put me through to their complaints department and the park I was staying at told me they'd speak to their account manager as Hoseasons can't refuse to put you through.
However, this is their so called T&C for when booking holidays. I'm sure there is stuff in that, that would be classed as unlawful but not being a lawyer I'm unsure what to look at.
ge.tt/6lyk0wp2
Mentioning as having issues with them at the moment and their "algorithm" that charges one price one day, next day drops price by £100. Despite the day before actually speaking to them on the phone and them refusing to discount on a place we'd stayed at and had issues (long story coming soon).
Anyway. In that T&C nowhere does it state that when you complain to a park, that you have to do it via a phone call. So I assume, if said park has a Twitter account or e-mail, using either of these should be classed as valid forms of complaint while at the park. So if you have an issue that you need resolved, according to the T&C you have to give the park a chance to resolve it while there. That's fine, but if I read their T&C right, they don't specifically say "You must CALL the park to resolve the issue". They just state you need to make contact with the park first to allow them to resolve it.
Being picky I know, but they have annoyed me so much. I never want to have to use Hoseasons or Darwin Escapes ever again. Hoseasons call centre wouldn't put me through to their complaints department and the park I was staying at told me they'd speak to their account manager as Hoseasons can't refuse to put you through.
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https://www.hoseasons.co.uk/assets/UK-Lodges-And-Parks-Terms.pdf
https://www.youtube.com/watch?v=UuEfYzQ-U5c
https://www.youtube.com/watch?v=aAAQbh2yKGw
https://www.youtube.com/watch?v=aAAQbh2yKGw
What really annoys me. After all the complaints and issues we had while away. We decided we'd stay for another 2 nights. Tried to get a discount because of the issue. Were refused again and again "It's a bank holiday. We can't discount blah blah". We ended up paying the inflated bank holiday prices, the very next day they discounted them by £100.
Then the new lodge we moved into, all the rubbish and linen was left outside from the previous guests because they employ no one to check them. They just expect the free labour of the customer. I asked them politely to collect said rubbish. Was told someone would be round shortly. They rubbish and linen stayed there for the next two nights.
Never go back to that place.