0xc0000005 application errors

spaceboy

Windows 10


Yesterday i started getting errors as per the thread title when i try to open apps, and on start up as apps including anti-virus dont load up. I can still use Firefox and am using it to type this.


I think it may be some malware that has caused this, and I may need to do a fresh install of windows. However I have some files on the hard drive which I'd like to keep but it wont let me move them to a USB drive. Can anyone help?

debitcardmayhem

Can you download malwarebytes and adwcleaner ? https://www.malwarebytes.com/
https://www.malwarebytes.com/adwcleaner/
Alternately if you have access to another PC download them there and put them on a USB?

esuhl

You could try using a live Linux image to boot the PC and copy any files over. Slax is simple and does everything "out of the box" (last time I checked):


https://www.slax.org/


To recover badly infected machines, I find the Avast Rescue Disc to be really effective. If you have a second PC, you can install Avast and create a "Rescue Disc" (CD/DVD/USB) to boot from. Then run CCleaner (to delete old cached files), then Malwarebytes and adwCleaner to pick up anything Avast missed.

that

After the malware checks, if nothing was found....

the easy one first, I would start by looking at this and doing a repair as it is a matter cmd (admin) and paste the repair commands
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The better way is to look in event viewer, most times system list the problem, but too in applications too

spaceboy

esuhl wrote: »

You could try using a live Linux image to boot the PC and copy any files over. Slax is simple and does everything "out of the box" (last time I checked):


https://www.slax.org/


To recover badly infected machines, I find the Avast Rescue Disc to be really effective. If you have a second PC, you can install Avast and create a "Rescue Disc" (CD/DVD/USB) to boot from. Then run CCleaner (to delete old cached files), then Malwarebytes and adwCleaner to pick up anything Avast missed.

Thanks, sadly I can download the Linux program but it wont let me install it, I get the application error.

Le_Kirk

Have you just had a Windows 10 update? If so try asking Auntie Google using W10 update + 0xc0000005

spaceboy

Google isn't much help, I've tried searching.

spaceboy

I'm a bit worried about these messages:

https://1drv.ms/u/s!AqILFBtJQiqqjOIOPvr1elAxh0QWXA


https://1drv.ms/u/s!AqILFBtJQiqqjOINoWgKKgFfeGs-OQ

that

that wrote: »

After the malware checks, if nothing was found....

the easy one first, I would start by looking at this and doing a repair as it is a matter cmd (admin) and paste the repair commands
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The better way is to look in event viewer, most times system list the problem, but too in applications too

Tried the comments before my post above ? Start at #2, if it does not work Try #3 BUT do not install it - make a live usb key and boot from it, use it to copy file (do not install it), Still not working try #4

The better way is to look in event viewer, most times system list the problem, but also look under applications too < modified my last line to make sense

Then there is this <found via google, 3rd one down on the list> http://www.eassos.com/how-to/fix-error-code-0xc0000005.php

Also your links do not work and want to take me to an outlook page

spaceboy

ok the links should be to photos on my onedrive. I thought sharing the links would work.


I did try the link in your first post and tried a few of the command-line instructions but they didnt come up with anything.

spaceboy

The photos show the following messages:


Page not available

Your IT administrator has limited access to some areas of this app and the item you tried to access is not available. Contact IT Helpdesk for more information.


In Windows Security:
Your virus and threat protection is managed by your organisation.




It is a private computer on a private network in my house.