Smart parking POPLA response

flopsy1973

We have tried to get the agreement from the store regarding what they have in place to allow employees to park there but the store has not been very helpful there . They have provided a letter from store manager and clearly they do have policy in place as my daughter has not had a further PCN. We will try the head office tomorrow but what are the reasons I can put down on the reply to poplar
Many thanks

Redx

look at the advice given in other threads like this one


https://forums.moneysavingexpert.com/discussion/5841625/ecp-25mins-over-appeal-failed


which also linked by me to this one


https://forums.moneysavingexpert.com/discussion/5834175/euro-car-parks-popla-appeal&page=3


you can see how short and to the point they are


you must do the same

Umkomaas

Try drafting your own response and someone from the forum will critique it. I'm afraid this isn't a 'give us your problem, we'll sort it out for you, sit back, relax and we'll be along shortly with your solution'.

Sorry if there was any misunderstanding.

Coupon-mad

flopsy1973 wrote: »

what are the reasons I can put down on the reply to poplar

I already told you the other day. Big clue, the paragraph starts: ''All you can do is...''

flopsy1973

As you say there is not a lot i can say if i cannot bring up new points at this stage, below is what i planning to reply to POPLA


The signage clearly states the rules regarding the parking is for customers only.

The driver of the car was working a shift at a retail store which are normally 4-8 hrs long. She has given her details to the store which allows her to park in this car park as she has done since this incident with no further PCN from SMART parking


The store manager has given a signed letter confirming the driver works at the retail store and has authority to park here


SMART parking have shown no evidence they have the authority to overrule the leaseholder/tenant retail stores, within their contract and fine staff members who cannot possibly be assumed to be limited to 3 hrs parking as the shops are open 10 hrs a day

Guys_Dad

flopsy1973 wrote: »

As you say there is not a lot i can say if i cannot bring up new points at this stage, below is what i planning to reply to POPLA


The signage clearly states the rules regarding the parking is for customers only.

The driver of the car was working a shift at a retail store which are normally 4-8 hrs long. She has given her details to the store which allows her to park in this car park as she has done since this incident with no further PCN from SMART parking


The store manager has given a signed letter confirming the driver works at the retail store and has authority to park here


SMART parking have shown no evidence they have the authority to overrule the leaseholder/tenant retail stores, within their contract and fine staff members who cannot possibly be assumed to be limited to 3 hrs parking as the shops are open 10 hrs a day

What is needed is an unambiguous link between store employees and PPC. Does your manager's letter confirm that there is an agreed concession that allows their employees to park for over 3 hours? What you have written is that your manager confirms you are an employee with the firm's authority to park there. But nowhere have I seen that an adjudicator has been shown that a concessionary agreement is in place with PPC .

flopsy1973

Been trying to get this all day phoning head office and passed on to other people but nothing as yet . There must be agreement because she has not had another one
Unfortunately I am fast running out of time the reply really needs to go in tonight so any more I can add to this ? I have the name of someone we believe is the agent mentioned on the managers letter stating we have his permission to park there, do I mention that ?

flopsy1973

flopsy1973 wrote: »

Been trying to get this all day phoning head office and passed on to other people but nothing as yet . There must be agreement because she has not had another one
Unfortunately I am fast running out of time the reply really needs to go in tonight so any more I can add to this ? I have the name of someone we believe is the agent mentioned on the managers letter stating we have his permission to park there, do I mention that ?

ANY MORE BEFORE I POST REPLY TO popla
THANKS

flopsy1973

The signage clearly states the rules regarding the parking is for customers only. The driver of the car is an employee at Home Bargains, not a customer. She was working a shift at a retail store which are normally 4-8 hrs long when this PCN was issued. She had given her registration number to the store which meant she was able to park in this car park. She has since continued to park in this car park with no further PCN from SMART parking. SMART parking claim that she has breached the terms and conditions by overstaying the set amount of time - the fact she had registered her vehicle to the company shows should mean that SMART parking should not have issued this PCN in the first place. If this is not the case, this would suggest that employees of Home Bargains working even a 4 hour shift are restricted to 3 hours of parking. Commerce cannot possibly continue on this basis.

In previous evidence, she has attached a copy of her contract showing proof and even the same address of the car park. Nicole Richards, store manager, has given a signed letter confirming the driver works at the retail store and has authority to park here as per the request of Chris Fowler, registered keeper of Ystwyth Retail Park car park. SMART parking have shown no evidence they have the authority to overrule the leaseholder/tenant retail stores, within their contract and fine staff members who cannot possibly be assumed to be limited to 3 hours parking as the shops are open 10 hours a day.

KeithP

...the fact she had registered her vehicle to the company shows [STRIKE]should mean[/STRIKE] that SMART parking...

Very slight correction.