PCN Southampton Town Quay Parking Eye

MetroBot

Hi

The keeper has received a PCN from the PE !!!!!!!s for being in the Southampton Town Quay car park, on a Saturday evening for half an hour sometime in between 21:31 and 22:02. The driver is unknown and the keeper hasn't appealed yet to Parking Eye yet, nor to Popla, obviously..

I would like to mention that the signage in my opinion is confusing saying the charges are 7pm to 7am which is I guess what confused the driver into thinking the charge was the opposite, 7am to 7pm, and free parking after 7pm.

Could anyone please advise on how the keeper should proceed in this particular case if you know of any successful stories. Any reference to any of the PE or this car park's weak points would help a lot.

Thanks a lot guys and bless you for all the community support and successful stories

Coupon-mad

Read the NEWBIES thread for the first appeal. The template is there.

And search the forum for Town Quay POPLA ParkingEye to see a POPLA appeal example (dozens!).

Umkomaas

Could anyone please advise on how the keeper should proceed in this particular case if you know of any successful stories.

Here's a very good one that you could follow. Worked out well for this guy.

https://forums.moneysavingexpert.com/discussion/5652611/britannia-parking-pcn

MetroBot

Hi

Thanks Umkomaas and Coupon-mad, It did work out well for that guy.

For everyone's interest, the PCN is the POFA version and I have also received since, the reminder quoting Beavis case which is unrelated.

First appeal has gone through and waiting for cancellation letter, hopefully.

Thanks

MetroBot

Hope the change of username doesn't affect the posts.

KeithP

Coupon-mad's suggestions in the first reply you received are all you need.

I.e. send the template appeal unchanged as the keeper.

That's all there is to it at this stage.


Re: your second question:
If you would like guidance on your Lidl/Athena issue then please start another thread for that. The approach for these two scenarios may well be different which may lead to confusion.
But if you were to stick Lidl Athena in the forum search facility you will find this post (amonst many many others):
forums.moneysavingexpert.com/showthread.php?p=74389074#post74389074

So no need for a second thread.

MetroBot

Hi

Just an update and I don't know why they have sent me this but this is what I've received from PE after the sending the first appeal:

We can confirm that your name and address were provided by the DVLA as the registered keeper of vehicle ....... following a breach of the parking terms and conditions that took place within the car park at Town Quay, Southampton on ........ .



Please note that you can access the Driver Portal on the ParkingEye website to view evidence relating to your Parking Charge. This includes ANPR images as they relate to the parking event. To access these images, you will need to enter your Parking Charge Reference and vehicle registration number as found on the correspondence issued by us.



Please visit: https://portal.parkingeye.co.uk/



In addition, we wish to confirm that information about the right of an individual to request access to the data we hold about them has been available to all individuals, both pre and post the coming into force of the General Data Protection Regulation, via the privacy policy on our website. This policy has now been updated in line with the GDPR. For more information, please visit https://www.parkingeye.co.uk/privacy-policy, where you can make a request for access using our online privacy form or via the postal address provided.



We can confirm that we have now passed your appeal back to our Appeals Team for consideration and they will be in touch in due course.

What's your view on this?

claxtome

Is this not just a reminder.
PE have included wording of GDPR as part of the new Data Protection act GDPR which came into force not that long ago.

I suggest you wait for appeal decision to come back with your POPLA code.

Did you look at the ANPR images to see if they look like your vehicle entering and leaving?

Coupon-mad

Same as here:

https://forums.moneysavingexpert.com/discussion/comment/74466695#Comment_74466695

MetroBot

Hi guys

So I submitted the first standard appeal to Parking eye on the 10th June.

I received the e-mail that I mentioned above on the 2nd July and absolutely no correspondence whatsoever since then.

No POPLA code, nothing. And I am 100% sure as I have been checking my mailbox and e-mails everyday. And was actually quite relieved until today.

Today I received the 'Letter Before County Court Claim' where as you well know, threaten and accuse me of not appealing to POPLA within 28 days. Which would have been obviously impossible without a POPLA code

Attached as well, there is Annex 1 Information Sheet, a Reply Form, and a Financial Statement.

All printed on about 10 pages. Which I can post a redacted copy of it if you consider to be useful..

Could anyone let me know how is the lack of correspondence from them attackable?
What would you advise next?

Thank you very much in advance.

Coupon-mad

Email the BPA and PE and ask where your POPLA code was?

enforcement@parkingeye.co.uk

and

aos@britishparking.co.uk

Attach proof of the appeal you made (and the email acknowledging it), and make it headed:

'FORMAL COMPLAINT RE PARKINGEYE - PCN XXXXXX/XXXXXX - NO POPLA CODE AFTER APPEAL'

Did you check your spam and junk emails?