Rights regarding a car service?

motorguy

Horlock wrote: »

I believed it was a nightmare to do - yes because I had tried myself. I even told them that it was tricky. But then again, just because someone who isn't used to changing bulbs finds it tricky doesn't mean that someone who is would have to find it tricky. I still don't know how vauxhall do the job - I only knew that other people had found it difficult. A Vauxhall Vectra is hardly a rare car - do you really think I'm the first person to take a Vauxhall Vectra in to get a bulb replaced? Surely if a car is that common and the fault is as common as a bulb, and I'm going to the local "expert" who changes bulbs they should know if they can't do it either before they start or after they do an initial inspection of the vehicle.

"Please be aware that all fittings are subject to pre-inspection in-store."

Very useful point. As they did a pre-inspection and still agreed to do the work - I had not noticed that point in terms and conditions as I went into the store.

Thanks for the link.

You can stomp your feet all you like but they're not going to do the work, nor are they obliged to.

Sorry if thats not the answer you want to hear. From everyone.

arcon5

I think the point ops making is a contract was formed and they have failed to provide the service. As such op is required to have the service fulfilled by a third party as additional expense.


Usually op would be correct, despite what others have said. It is not as simple as saying op should be put back in the same position as before.


However in this instance I was under the impression Halfords had a sign about bulb fitting which covered this sort of thing. This would form part of the contract and give them the get out clause they need. And if my memory serves me correctly on the sign op would have a right to a full refund and that's it

motorguy

arcon5 wrote: »

I think the point ops making is a contract was formed and they have failed to provide the service. As such op is required to have the service fulfilled by a third party as additional expense.


Usually op would be correct, despite what others have said. It is not as simple as saying op should be put back in the same position as before.


However in this instance I was under the impression Halfords had a sign about bulb fitting which covered this sort of thing. This would form part of the contract and give them the get out clause they need. And if my memory serves me correctly on the sign op would have a right to a full refund and that's it

Exactly. And as per the link i gave "Please be aware that all fittings are subject to pre-inspection in-store." They pre-inspected it before they started, decided it was beyond their skills and declined to do the work.

It would have been nice if they'd done a little due diligence earlier but hey ho, sometimes these things happen.

foxtrotoscar_2

arcon5 wrote: »

I think the point ops making is a contract was formed and they have failed to provide the service. As such op is required to have the service fulfilled by a third party as additional expense.


Usually op would be correct, despite what others have said. It is not as simple as saying op should be put back in the same position as before.


However in this instance I was under the impression Halfords had a sign about bulb fitting which covered this sort of thing. This would form part of the contract and give them the get out clause they need. And if my memory serves me correctly on the sign op would have a right to a full refund and that's it

What does that mean!

Zandoni

I'd be inclined to take the refund and moan to their Head Office that they have wasted your time. You are not the first person to take a Vectra in and they should have know straight away that they couldn't do it.

waamo

foxtrotoscar wrote: »

What does that mean!

I think it refers to the legal principle known as "loss of bargain". I don't know why people discuss it as the bar set to show a loss of bargain is extremely high as EE found to their cost.

[Deleted User]

I haven't read such a ridiculous thread in a long time! Seriously OP, get a grip.

You expect a business to do something they have said, upon further inspection, they can't do and then expect them to pay you to get it done elsewhere?

I hope they ban you for life if you kick up a fuss.

waamo

camelot1971 wrote: »

I haven't read such a ridiculous thread in a long time! Seriously OP, get a grip.

You expect a business to do something they have said, upon further inspection, they can't do and then expect them to pay you to get it done elsewhere?

I hope they ban you for life if you kick up a fuss.

This is Halfords. Banning someone would be doing them a favour.

lammy82

OP is getting a lot of unwarranted stick for expecting Halfords to be able to change the bulb on a fairly common model of car. It's what the bulb-changing service is for. OP is right to be annoyed that have failed to perform the agreed job.

However, there is nothing in consumer law that forces Halfords to complete the job or give more money to OP to get the job done elsewhere. I suggest OP takes the offered refund and accepts that this is a case of poor service but with no further legal recourse.

AndyPix

lammy82 wrote: »

I suggest OP takes the offered refund and accepts that this is a case of poor service but with no further legal recourse.

And gives himself a little slap for going anywhere near a halfords shop in the first place !!