MSE News: Hundreds of households wrongly chased for EDF debt

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in Energy
EDF has apologised after hundreds of households were mistakenly sent letters by a debt collector demanding payment for outstanding bills...
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'Hundreds of households wrongly chased for EDF debt'

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'Hundreds of households wrongly chased for EDF debt'

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It seems to me that EDF has been on a major fishing expedition and is leaving the debt collector to pick up the pieces.
As for compensation on a case-by-case basis, how can anyone receiving a demand for payment not be inconvenienced.
I think formal complaints to EDF for selling incorrect information about its customers is entirely appropriate.
It's up to them to prove you owe the alleged debt, not for you to prove anything.
What you want to see from them is a detailed breakdown of how the alleged £100 was arrived at, just sending you a bill which says "you owe £100 pay up" is not good enough.
Exactly.
I'm sure the creditor will provide you a fully itemised bill detailing what you owe, according to them.
If you then want to dispute their claim, you will need to offer up some kind of defence that can be substantiated.
Simply contesting you do not owe it when they prove that according to their records you do will not suffice.
If you have paid their bill in the past, I'm sure there will be a paper-trail that you can demonstrate that confirms you have.
But the fact that at the same time as you say you have paid it, you dispute the money is owed at all does raise some questions over your credability.
If you don't provide evidence of your defence to the supplier, be prepared to supply it to the judge.
ETA: Brand new poster.
Post made Today, 1:34 PM (bumping a thread last posted in 3 months ago)
User left the forum Today, 1:34 PM :cool:
On the brighter side, only 2 weeks left to go now, give or take the odd day.
Taking a photo is just another way of noting it down on paper, no better.