Full refund on faulty products but not the carrier bag

Ectophile

unholyangel wrote: »

Yes they should've refunded the bag. Doesn't matter that there was nothing wrong with the bag - if you order things together and some goods don't conform, you have the option of:
1) rejecting all goods
2) accepting all goods
3) rejecting the goods that don't conform and accepting the goods that do conform

If any of the goods formed a commercial unit then you cant reject some of those goods and must reject all goods that form that unit.

However what you can't do (which might apply here if you purchased other items) is only reject some that conform. When it comes to goods that do conform you can't reject just some of them, its an all or nothing affair.

http://www.legislation.gov.uk/ukpga/2015/15/section/21/enacted

I have had a read through sections 20 and 21 and have no idea how you came to that conclusion. :huh:

unholyangel

its_all_over wrote: »

So if I go and do my monthly shop in Tesco and when I get home I find a fault with an individual item I can take the whole trolley load of goods back to Tesco and demand a full refund for everything as a statutory right?

Which subsection is it that says that? I've read 20 and 21 and I really can't see the subsection that says that having a single faulty item gives a statutory right of return and refund for all the other items bought because one individual item bought was faulty.

That doesn't sound right, I find a crack in a teacup I bought so I can demand a statutory refund on the frozen turkey, sticky bun and newspaper I also bought.

Ectophile wrote: »

I have had a read through sections 20 and 21 and have no idea how you came to that conclusion. :huh:

Did you two read the explanatory notes like I said also?

122.This section clarifies the consumer’s rights around partial rejection of goods. If the consumer has the right to reject the goods because some or all of them do not conform to the contract then the consumer can reject some or all of them. If the consumer rejects only some of the goods they cannot reject any of the goods which do conform to the contract. That is, the consumer can:

reject all of the goods (conforming and non-conforming);

reject all of the non-conforming goods (but none of the conforming goods); or

reject some of the non-conforming goods (and keep some of the non-conforming goods and all of the conforming goods).

DoaM

meer53

Be kind. Give the bag to someone who needs it. Stop moaning.